CinemarkReviews of cinemark.com

When I go to see a movie I expect it to start near the showtime. After 25 minutes of post showtime previews and more ads, the movie finally started. I rushed dinner to be there on time for ads? I don't pay to see ads. I'm done with big movie house chains that disrespect my time. It's abusive. I was so irritated by showtime that I couldn't enjoy the movie. I'll stick to streaming or small local theaters.

First attempt and hopefully last, bought tickets for wrong date and ask to honor for the next day, no budge on helping, “I’ll get a manager, wait over here” we were even going to suffer the close up seats. Anyway not a good experience.

I was at cinemark with my sister and my sister is 18 and we got into the scream movie and then when we went to get popcorn then they didn’t let us back in even though we paid to watch the movie so we had to leave. workers are rude and disrespectful and security guard was not letting us in because he found it amusing. DO NOT GO HERE.

PLEASE SAVE YOURSELF THE BREAD AND DONT GO TO THIS PLACE. I had to login just to leave this review. DO NOT GO HERE if you have any self-respect. The AMC in Edinburg is 10x better. I went with my wife to see the new Avatar in cinemark . Paid 40 dollars for both tickets. Get there, the theatre itself is dirty, sticky, cup holders filled with soda (ours had pickles in it), the floors had never been mopped, and behind our seat was a USED TAMPON. When looking at the other seats around, they were just as sticky, disgusting and torn up as our own. We tried to get a refund and they fought back and forth about it saying it was not dirty and gave us vouchers that I doubt they will actually redeem for a showing. Not only this but the Theatre is run by children and none of the soda machines work. There were water bugs or cockroaches on the drink machines, the lobby is absolutely disgusting. PLEASE I BEG ANYONE WHO IS THINKING OF GOING HERE TO GO TO AMC . As a small complaint, There is no real staff that give you tickets and if there is an issue you have to wait in a long a$$ concession line. Please don’t waste your money on this cartel front of a movie theater. Go anywhere else. go to AMC where they make movies better

Based on my repeated experience with Cinemark movie theaters, they have little concern for accommodating deaf or hard of hearing customers. Two different movie theaters in the San Francisco Bay area repeatedly have malfunctioning closed caption equipment. More than 70% of the time the closed caption device does not work requiring abandoning the movie 20 to 30 minutes in. Of course they always issue a refund, however they do not fix the problem. Most recently, the Cinemark century 9 theater in San Francisco completely failed to charge all of the equipment, a simple task. When my deaf friend and I were issued the equipment, we were told it would come to life in the theater when the movie started. The equipment was completely dead. We were then issued replacement closed captioning equipment, and the battery on both of these units died within 30 minutes. The staff blamed the previous shift. I've written to the theater manager, I've called the theater manager, and I've written to the corporate offices. I haven't received word back from any of them.

confirmation # 4420458361861

Very disappointed in the customer service with this company. I am a movie club member and I bought my tickets on line for a group of seven. We went to see the movie and they were closed. There was a note on the door saying they were closed due to an electrical issues. I never received a message that they were closed in my email. I am part of another companies reward program and the must have had the same issue because I did receive a message from them saying they were closed. I wasted gas and time coming to a theater that was closed. The manager said my tickets would automatically be refunded. I waited until almost a week for the refund to show up but it never came. I drove back to the theater and they said there was nothing they could do I had to call customer service. I called customer service four times before I finally reached someone. While you are on hold they say someone will be with you in six minutes. Every time I call I wait at least 20 to 30 minutes on hold to finally speak to someone. When I finally reached someone they said they would refund all my tickets. That was on the 30th. I waited until the 7th to call again because I was only refunded for three of the seven tickets purchased through the movie club app. Once again after several attempts to reach them I finally spoke to someone. The lady said she would take care of it and asked if I wanted someone to call me or email. I requested a call. But she could not resolve my issue she. I never received a phone call. I called again on the 13th because I did not receive a call but. I let customer service know all the trouble I have had getting my money back. Never did anyone ever apologize about what all I went through just to get my money back he just said he would add points to my rewards. I have not received a call back from anyone like I requested.nor have any points been added to my account. If I had bounced a check they would come back on me with fees but they mess up and I get nothing not even an apology. I am very very disappointed in their customer service team!

We are not big theatre goers anymore and this experience justifies why we will not go back. Looked forward to seeing Topgun. After sitting through 30 minutes of commercials, the movie started with a bang! And the bang continued with a decibel level that was so high, we decided not to endure the noise for the sake of "entertainment". Movies do not need to create pain to be enjoyable but I think Cinemark believes they do. We will wait for it to come out "on demand" at home and will be able to adjust our own volume on our own big screen. No more theatres!