Cigars.comReviews of cigars.com

Mi experiencia es muy mala con ellos ,anteriormente hice un pedido de 40 tabacos y nunca me llegaron (me devolvieron el dinero )al mes de próximo de la pérdida y volví a encargar 40 más con envío de 2 días y resulta que me salen con que los pedí después de las 12 am del miércoles 19junio y ahora me llegan el lunes 24 de junio ,además uno habla con ellos y tienen una pésima atención al cliente no compro más con ellos

My wife ordered cigars from them on Wednesday and paid for 3 day shipping so they would arrive on, or around, my birthday on the following Tuesday. That was almost 3 weeks ago and we haven't even gotten a tracking number yet. She called them and they pass the buck saying, "Sorry, they were picked up so it's in UPS's hands now." They refuse to do anything to remedy the situation. Ludicrous.

I ordered 2 day ship which was an extra $24 on top of regular shipping, ordered on Wednesday 5/29/2024 and now expected to receive by UPS on Monday 6/3/2024. My order was in processing for 1 full day and that was Thursday 5/30/2024, before shipping on Friday 5/31/2024. I should have received my order on Friday 5/31/2024 instead of the following Monday. Horrible shipping will never order from this business again, no faith.

No complaints great cigars. I’m not in a hurry so I use economy shipping. So far I have ordered hundreds of cigars and a Humidor. After getting plenty of sampler packs I can take my time for a favorite stick. Right not it’s Oliva either O or G. They are both excellent. I do park each shipment at 70% humidity for a few weeks. Just in case.

The company is a bit dishonest in advertising with offering promotional codes which do not work and isn't known until you've spent time adding items to your cart and checkout. They make promotional claims of offering a discount when joining their mailing list, which they do not provide. I've contacted them several times requesting the discounts the advertised in their marketing emails, which again they do not honor. I've asked them many times to remove me from their mailing list and they just send more and more emails. Just another spam collection email list of false promises. Products are at least real.

I dont even get a shipping confirmation? I kept going to the website to track my order. It takes me to USPS which states the tracking number is wrong or status is not available yet. This goes on for a wk. I assume it’s the holidays and it just hasn’t shipped. I finally decide to chat with these bozos and the system gives me an ups link! So which one is it? The ups link says I have to update my address. It said box ***…. Not sure why they left off the p.o. So I update it to say P.O. Box *** now I have to wait and see how far back this “change” will put my delivery date. Bad business and I totally regret giving them a dime. I’m gonna check out cigars daily.

Awesome Pricing, on Christmas Sale, Great Selection and variety. Fast shipping and delivery. Product Quality TOP NOTCH. Will order again from them.

I ordered my first 6 cigars quite different to all the other reviews I got my cigars, I enjoyed my cigars and I ordered 20 more Friday, this company sofar is great, no problems with “verification” no problems with “shipping” products sent as said. Don’t know how everything went wrong with you guys but sofar i stand by this company,