Cigars.comReviews of cigars.com

So, I have ordered from cigars.com before now, and it was a fine experience. Whether some new law went into effect, I do not know, but now they require age verification, and it is horrible! I don't mind taking steps to stop minors from accessing tobacco products, but this was not acceptable. I ordered some cigars to be shipped to my father for his birthday. The cigars.com website asked me some questions to determine my age. I answered them and it said they could not verify and that I needed to deal with the Veratad website to verify my age. Fine. I go there and do what they asked, including uploading a photo of my driver's license. I later get an email saying they could not verify my age, with no explanation in the email. I call cigars'com and I am told that the recipient's age also has to be verified, so I go to Veratad and do the same for my father, after having asked him to send me a photo of his dirver's license to upload to Veratad (which ruined the surprise factor of the gift, BTW). I then get an email saying they could not verify my age, with no explanation in the email. I again call cigars.com and am told that my father's verification cannot come from the same email as mine. They say that my dad has to just send them an email with the order #, a photo of his license, and Age Verification in the subject line. I have my father send the email. I then get an email saying they could not verify my age, with no explanation in the email. I again call cigars.com. and this time they say that an email is not sufficient and that my father has to log into the Varatad site and upload his info and license directly. My father does that. By this time, his birthday is long past. No email is received. I get a warning from cigars.com that my order will soon expire if age is not verified. So, I call them, ask to speak to a supervisor, and explain my situation and that if the order is not approved and shipped today, I will cancel it. They finally, after some checking, agreed and approved the order. 2 weeks and all of those hoops do not make for an experience I will ever wish to repeat.

I ordered an egiftcard for my husband on 07/12 but never received any further communication, except my credit card being charged. I started an online chat, but the girl stopped responding to me. I sent an email and received a canned message I would get a response to my inquiry in 2 to 3 days. I finally called customer service and was told my credit card payment had failed and I needed to call my bank for a refund. Wasted 25 minutes here and won't be using them again.

Cigars.com are crooks, buy them somewhere else!, I’ve been buying cigars from Cigars.com for several years. I ordered twenty four cigars but only received fourteen. I immediately emailed them to which I was told the box weight was correct so I could file a complaint with UPS. I then called and was told the same thing, but the box was sealed!! Sheisty!

First and last time, ordered rocky Patel, the edge. Definitely not stored in a climate controlled warehouse. Old and dry definitely not smokable

Buyers beware, it does not matter what you order, they will send you what has not sold a to totally different flavor and you are stock with it lost &85.00

Awful quality on last box of cigars ordered. When I complained was told that the box was over the 30 day guarantee so too bad. Spent THOUSANDS of dollars prior to this box. Rewards program also sucks.

Best gift i ever got my son. He loved receiving his first club order. He was blown away by the quality of the items chosen. Thank you.

These guys are hucksters. A few weeks back I created an account, and immediately received an email inviting me to order with free shipping with an order over $50. I put together a $75 order and went to the check out and saw a shipping charge. I used their dumb bot text and “Jennifer” (ya right) told me I was mistaken regarding the free shipping. I cut and pasted the promotion email and (Jennifer - ya right) told me I was confusing cigars.com with another online cigar shop. Oy. I immediately canceled my account and here’s the kicker. I used an email address that I only use for suspicious vendors and low and behold, within a day I began to receive 25 spam emails a day. Again, hucksters, stay away from them. Prices are higher than your neighborhood smoke shop anyway. Did I mention they are hucksters?