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Cigars.com (cigars.com) has 24 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent
Smoking & Tobacco · Alpharetta, Georgia
Excellent
Smoking & Tobacco · washington, District of Columbia
Excellent
Smoking & Tobacco · Gardena
Excellent
Showing 3 reviews with 2 stars · Clear filters
Mark M.
I ordered 2 day ship which was an extra $24 on top of regular shipping, ordered on Wednesday 5/29/2024 and now expected to receive by UPS on Monday 6/3/2024. My order was in processing for 1 full day and that was Thursday 5/30/2024, before shipping on Friday 5/31/2024. I should have received my order on Friday 5/31/2024 instead of the following Monday. Horrible shipping will never order from this business again, no faith.
Jose G.
The company is a bit dishonest in advertising with offering promotional codes which do not work and isn't known until you've spent time adding items to your cart and checkout. They make promotional claims of offering a discount when joining their mailing list, which they do not provide. I've contacted them several times requesting the discounts the advertised in their marketing emails, which again they do not honor. I've asked them many times to remove me from their mailing list and they just send more and more emails. Just another spam collection email list of false promises. Products are at least real.
Brian H.
The only reason for two stars is that they apparently have a good selection. Otherwise, they are unable to fulfill orders correctly or even acknowledge the order. I have placed two orders recently (5/26/2022) and the first order they could not fill it accurately and I was told that the "special offer" wasn't available. I ordered correctly and they said so, just "not available". The second order was ordered next day air and wasn't acknowledged for two days. I canceled because when I called they said they could ship it in the next day (would have been 6 days total from needing next day. They are awful and managed horribly and just riding the wave of the cigar trend. DO NOT GIVE THEM YOUR BUSINESS!