CIBTReviews of cibt.com

Unreliable, not trustworthy. Submitted with overnight on 14th of February with a latest return date on February 24th as express service. Package could not be delivered on Monday 17th due to office closure of CIBT. Package was accepted on 18th in the morning at 9:20am, yet the receipt of the package was confirmed on 21st of Feb. So essentially it was sitting there for a week. On 24th it was finally given to the embassy. As I had to leave on 25th on a longer trip, I left w/o my 2nd passport and the needed visa for China. The package was obviously received back late, on March 3rd. Which incurred substantial international shipping cost to get my passport with the visa fast enough to one of my stops to China. Any status update inquiries on my end via emailwere not responded to. Only my ea was told when calling that she could not get any update due to data privacy concerns. Overall a prime example of indifference and incompetence. Stay away.

Order: US2641807 and it will not arrive in time for my trip, this service is not worth the money or the nightmare. you may never get your visa. I have been trying to get a visa since February 19, 2025, and it is now March 8 and still no progress. I am asked to fill out online forms, but the website is broken for weeks so they send out a pdf file to fill out by hand, not even and editable pdf, what a low class operation. then the pint you to other forms online that they reject and tell you it needs to be different, BUT the form is theirs they ask you to fill out, what a SCAM that ask you to pay HUNDREDS or dollars for, but it could all be a plow to get you to buy their “so called” premium service, and maybe that is the key, you cant get good service unless you buy the over $800 premium service. they don't check their site but once a day, so if you upload a file expecting them to respond, you have to wait at least a day for a response., you honestly would be better off dealign directly with the country consulate direct.

Do NOT use CIBT. No matter what they tell you, run fast and run far. This company is a fraudulent company in their opaque pricing. I recently used them for renewal of my passport using the $99 tier shown on their website. A few weeks later after the renewal, $584 was taken from my account. I reached out to them believing it was a simple mistake on their part, and they replied with a "new pricing" breakdown of how it got to $584. No where on their website does it have the "new" pricing. They claimed they sent me an email of the true cost prior to renewal of the passport, an email I never received. Do not do business with this bait-and-switch company. My order number is US2598618

They do not explain the charges well enough up front. You get charged what looks like a reasonable amount when you put in your order, but then you get charged a lot on the backend for fees that are not clear to the customer. For a 3 week visa they charge you $109 which does not include the government fees of $190 when you initially place your order. They are deceptive and I would never use them again.

For passport renewal within 3 week timeframe, DO NOT USE THIS SERVICE. I unfortunately used it in a rush for upcoming work travel. The fees are exorbitant (over $500, despite the original fee stated- READ ALL THE FINE PRINT CAREFULLY!!!). My husband ordered from the government website at the same time, and received it one week earlier than I did!!, for minimal fees!!. An expensive lesson hopefully others can benefit from.

Misleading , took longer to receive passport and the order was broken up. I got my passport In a month a letter saying I'd get my card in about 2 weeks after that but I paid for the service to be done in 2 to 3 weeks. The price is not clear there was a repeating charge on my credit card. I would have felt better having a 45 in my side being robbed then the way they did this.

The service was provided efficiently. However I feel that the website is very misleading about the eyewatering handling fee. When starting the process, the website informed me in large font, that the charge for a 1 year evisa would be about £34. At the end of the process, my invoice was for £234!! Going back through the process again after I got the invoice, I found a question asking whether I wanted a prompt service, which was then followed, in small print, by details of a £180 handling charge and a £20 consular fee. I was misled into thinking that these charges only applied if I opted in to the Prompt Service, which I did not. The website is (possibly deliberately) misleading as to the final cost. CIBT should be far clearer up front about the total level of their charges.

I paid $114.00 more than than if I had gone through another company. Others only paid $51.00 for a visa. I emailed the company about this excessive charge and have not received a reply or refund. Beware