CIBTReviews of cibt.com

Start with their phone system - too many times entering the 1 key did nothing. After the redial, you have to wait a LONG time for an attendant. And then it is answered, you are forwarded to "the next agent available" and after thirty seconds, the line goes dead. The instructions on the China visa should to made more clearly. The check list also needs clarity. The email telling us we had errors that had to be corrected the NOT tell us HOW fo fix the problem. Getting an email at 3:30 telling us to fix things is a guarante that the correction will not get to Fed Ex by 4 o'clock, so there is an extra day in the process. They have a $43 fee for making a copy of your passport. I saw that and chose NOT to do that. I sent them an email telling them that. When the bill included that fee, the clerk say they add that fee to EVERY bill. If you notice it and don't want it, yopu can call them and ask for a refund. This four-day process took us three weeks. Some of the attendants were fine, and the manager was very helpful when I told her of the quality of the service, but I will never use CIBT again. Looking at the number of negative reviews, I feel that others agree with that feeling.

If only I could give less than 1 star! 2 weeks and £80 to secure a travel visa for Canada. A colleague of mine travelling at the same time as me decided to go direct to the Canadian visa page - £4 and 60 minutes later his visa was in his hands.

Very disappointed with their service. I applied for Business Visa which per the Consulate should be responded within 36 days and few more days in some cases. But even after waiting for 90 days they did not provide any response. All CIBT could do was telling me they do not have any response over the mail. No proper service for the 22k that is charged extra excepting acting as an intermediary between consulate and user. They were so irresponsible that they did not even tell me about a web portal where we can request for an update from the Consulate. Such was their service. Their Privileged Services are an utter waste too. They just provide Chai Samosa in a AC room and their ends the Privilege Services. There are better chances to get a visa even if you go alone by yourself just paying 12k instead of a hefty 35k and getting rejected.

They advertise securing a visa for approximately 22 or $23. What they did not tell me is there is an additional $30 service fee plus tax and when I called to complain about it, they insisted there was a $69 cancellation fee on top of it and I would be better just to get their visa and pay up the nose rather than try to cancel it. I agreed to that ridiculous extortion level of business so as not to cost me more. Imagine my surprise when they still charged me a $69 cancel fee, plus the visa fee, plus a service fee, plus tax ($123.17) and they never provided the visa!!!

I have never had so much trouble trying to get a Visa before this experience. CIBT kept accepting then rejecting my photo without providing enough information to understand what was wrong with any of the photos I uploaded. The final photo that was accepted looked like a mug shot of someone I have never met. If the goal was to enable facial recognition, that should have been made clear at the start.

Terrible experience obtaining Brazil visa. Don’t recommend. Website confusion between CIBT and Abriggs where one site doesn’t recognize the other but keeps sending user to the other so in the end you bounce between them many times and end up no man’s land and couldn’t access your profile or your actual visa (after final approval, CIBT sent a link instead of the actual visa!). I had to completely cancel my application, recreated a profile and resubmitted application, and yet this website shuffling still happens. I had to call them multiple times to ask what the heck was wrong and the agents on the phone were clearly sick of their jobs, no emotion and went through their jobs like robots, and even worse, agents apparently don’t log what they did, so one agent put down a recommended rush date for NEED BACK, then another agent wrote the next day requesting a later day for NEED BACK and some ridiculous document requests which further delayed the process. This has been such a terrible experience, such waste of time that my assistant and I swore not to ever use CIBT again.

I paid over $1500 for a rush China visa and am still waiting. The representatives don’t give any information and just read from a script. I wish I never used this service and certainly won’t again!

DO NOT USE CIBT!!! They are a scam! They charge outrageous prices, and have numerous hidden fees. They have caused me many inconveniences, from hanging up on me during customer service, to faulty phone answering systems, to server errors and miscommunications, to unclear instructions. They also make it difficult to change the requested back date so you are inclined to pay more for faster service. They do not provide any assistance or consulting for visas unless you pay for their $700 premium service. Just use your local visa consultant, trust me, it will be MUCH better.