CIBTReviews of cibt.com

Had to phone 3 times just to ask questions but think the service is expensive for what it is . They do what the post office do with a passport basically. Check everything through The people on the phone are very helpful and polite & professional.

Overall I have had a very positive experience with Visa Central. The only frustrations I experienced was uploading my photos and accessing my documents once approved. I appreciated that they included a phone number for assistance and once i made the call I was put through to a customer service rep that was most helpful and I had the documents delivered within 20 minutes.

Used CIBT after a recommendation, following a hairy start to applying for Australian and NZ visa's Our Visa request was easy to submit, the form is easy complete, the only frustration was uploading the photos for NZ, which we had to do 3 times ( the system crops the phots but also rejects them too after cropping! ..but it was sorted) The Visa's were approved in just a couple of days. We had a little stress as our NZ visa came after the Australian and they look very different and don't include your name ( or the photo which we were expecting) having chatted with an agent they reassured us that the visa do look very different ...it would maybe be good to show the format of the different type of visa on their website to avoid any stress ( you want to be sure its right when you are travelling to the other side of the world!) . I would certainly recommend CIBT, its easy and speedy . We have both Visas completed within 5 days :-)

Clarity of communication and expectations was very well done. Easy to upload documents and share information. Processing times were very fast with overnight shipments of my passport each way. I appreciated the personal service and ability to get questions answered quickly.

Had to get a India Visa for work at short notice, website was user friendly and better than the Indian Government Website, only recommendation would be for regular updates on the progress, arrived the day before travel, would have been better for my nerves with regular updates, but overall good service, would use them again.

It was done reasonably quickly. There were some minor issues with submitting photos but once we got them right, the turnover was quite fast compared to other countries

Prompt service , however being neurodivergent the site was really difficult to navigate and took a long time to complete . My suggestion would be to look at the wording ,layout , type facing and think about changing the background colour to off white / cream

Jonathan Acker was truly the best with our China Visa request. He was professional, courteous, attentive, friendly, and a delight to work with. I've been doing travel at my company for over 20 years and have dealt with many consultants at both the NY and DC offices and Jon is now one of the two best ones I have had the pleasure to work with. If you find yourself working with the DC office, may you have Jon as your consultant. Who is the other best one you're asking, Robyn Evans. My only issue with CIBT is all of the fees and how you have to read very carefully the fine print to avoid a few of those many fees.