CIBTReviews of cibt.com

I spoke with the service agents after re-taking pictures of my passport and myself over and over again using all different locations and it was always rejected all different excuses...they suggested I use the library for my personal information?? I made multiple calls to agents and finally cancelled. The agent I spoke with to cancel never advised me of a cancellation fee. The whole experience was a nightmare!!!!!BEWARE!!!!

I used CIBTvisas for a passport renewal and visa application, and the experience was extremely disappointing. The process was expensive, confusing, and supported by virtually no customer service. Their phone line repeatedly dropped calls, and email responses took days—there’s no online chat option. The promised rush turnaround wasn’t met, and delays were made worse because they couldn’t link my information between requests. Overall, it was inconvenient, slow, and not worth the cost.

They sit on my visa Vietnam application for a month. Last day, they send me my application number so I would chase it with the consulate. Half of my application was empty. When I asked them can you fill up and chase it up, they told me it is because I have a non-Aus passport it was delayed, which makes no sense. I paid another agency to submit the application, I got my visa in 2 days for much less price. Avoid at all costs.

Awful company. I applied for Vietnam visas for my husband and myself and got a whopping bill that included $500 for “Premium Service.” No one told me about that in advance, and I did not receive any special service, so I cancelled the order and reapplied. They screwed up this application. My husband finally got his visa, but I do not have mine. Today I got an email saying my visa was approved and a bill, but there is no visa. We have been billed again and still do not see the American Express credits that CIBT says were issued. You can’t reach the company because they usually do not answer the phone. And when they do answer they are rude and do not want to be bothered cleaning up their mess.

Did I finally get my visa after 6 weeks of back and forth? Yes. Was it a good experience? hardly. I would look elsewhere- especially if you are looking for a company with reliable customer service. for starters, Simply having someone answer the phone requires a Herculean effort. When I was finally connected, I was given incorrect information. Email communication is equally disappointing. Responses consistently take at least two days to receive and, once again, they made errors. This experience has significantly eroded my trust. Based on my experience, I will not be recommending CIBT to colleagues or friends for future visa services.

Passport missing somewhere in mail. Getting multiple tracking numbers from cibt and carrier. Still a mail in service so can’t guarantee you will get passport in time for travel.

This was the least efficient, convoluted and frustrating process I've been through in some time. I have acquired three visas prior to this on my own and I wish I would've done the same this time. The turnaround time, ability to make rational decisions independently of my input and communication was absolutely horrid. The slowness and lack of proactiveness alone was enough to make me go crazy but the inability to speak with anybody to discuss what was going on and talk real-time was infuriating. I would highly recommend going through the visa process on your own to avoid the hassle and expensive fees associated with using CIBT - 100% do not recommend, totally not worth the pain, suffering and frustration.

I was charged $499 for a visa application I hadn't yet submitted as I realised it was incorrect for my travels. Phone number refers me to their email address which keeps bouncing back . Their is no service from them and now I am out of pocket as of yesterday