CIBTReviews of cibt.com

I've used this visa service for two decades. It's fast, reasonably priced, and the staff are friendly and helpful. My most recent experience was somewhat less satisfactory than earlier encounters, though. Applications for Chinese visas are now done electronically. Unfortunately, CIBT haven't updated their instructions, so much of the information on their website and in their messages was confusing and required several calls to sort out. Additionally, some of the tips that staff provided me, like using my phone camera instead of Walgreens for passport photos, could have been made available on their website. Finally, CIBT sent me confusing email messages, like the one that informed me that my visa was still being processed on the very day that it was returned to me.

Online experience not brilliant, followed all the prompts and paid the fees on 15/1/2026. Heard nothing so chased on 6/3/2026 to find that my information had been dumped and I had to complete the process again. Direct contact with the visa teams was excellent and the visa’s were back to me by 15/3/2026, very professional and helpful staff.

Have been using them for many years now. They can be quite expensive for certain visas, but they do the work and details are on file for next time so you don't have to keep filling out forms online. E-Visas for business are very quick otherwise they can be up to two weeks if there are no complications.

A big shout out and thank you to Vicki Wu, :-) Vicki Wu was fabulous to deal with; she answered all our questions and was prompt and full of knowledge. Well done Vick, there should be more people in this world like you, kind, patience and on the ball.

We sought assistance with visa's to the USA and Canada. With recent changes to entry to the USA we felt more confortable with the professional services offered by CIBT. We received our Visa's quickly and without fuss which was exactly what we needed.

This company was very helpful. The customer reps were friendly and took time to get my question answered and took care of the issue we were having adjusting our visa to our new passports. The one negative is that I had to pay again for visa's that we got last year for our upcoming cruise because we got new passports. There should be a way to just have CIBT upload a new passport instead having to start the process once again and having to pay once again. This was very costly. We actually have two Visa's that we had to go through this process.

Using CIBT for my visa application genuinely felt like a weight had been lifted. Knowing that experienced professionals were reviewing my documentation and lodging the application on my behalf brought real peace of mind. For anyone who finds the visa process overwhelming or simply doesn't have time to navigate the complexities, this service delivers on its core promise. Where There's Room to Improve When I encountered an issue with my passport photo, I received a generic list of requirements rather than a specific explanation of what was wrong with my submission. It would be far more helpful to pinpoint the exact issue so applicants can correct it efficiently. Additionally, the customer support experience felt limited. Representatives seemed to follow a script, and when I requested escalation or to speak with a manager, that option wasn't made available—I was directed to email instead. For those navigating an unexpected obstacle, having a real conversation with someone who can troubleshoot in the moment would make a significant difference. The Bottom Line The service isn't inexpensive, but I still found it worthwhile. CIBT ensured my application was accurate, complete, and processed in a timely manner. I'd recommend it—just go in knowing that if complications arise, you may need to be patient with the support process.

could use some polish, had to reenter information multiple times. but the service was very good, must have had a big backlog as it took over a month. the visas were delivered just in time.