CIBTReviews of cibt.com

Would give the zero stars if that was an option. A joke of a company. If Latoya is handling your documents, kiss your travel plans goodbye. How scam artists like this stay in business is beyond me. Don’t trust these people with your money, time, personal documents, or private information.

After reviewing all my documentation, they asked me to resend a photo of my passport due to glare. I followed all the instructions and uploaded another file- second file submitted without any glare. They again asked me to resubmit. This time, I was unable to resubmit the photo. I sent an email to the company. They replied with the same info- resubmit the photo. I replied that I was in a loop and unable to resubmit on their website and asked for my money back. I used another service and received my visa in 24 hours. They refuse to refund my money, no answer. I rarely write reviews and wanted to save others the hassle.

When I discovered the exorbitant charges for using CIBT to apply for a Canadian ETA I cancelled my application straight away and got the ETA directly from the embassy for 7 dollars. CIBT ignored my requests and charged me £201. Theft, they are scammers.

Appalling that I was charged before I even started submitting the visa and it wasn't until 8 days later, when I received the final invoice detailing what had been taken from my account, that I saw I have been charged twice what the website stated. The total invoice was almost £500 for a service that was little different from what I would have got for £20 if I had gone direct. Absolutely no excuse for these hidden charges

Poor communication and execution, extremely frustrating to work through this visa process. Did not give anything close to premium service, which we purchased. Alina, our rep, was hard to reach and didn't view or reply to emails in a timely manner - to the point that I had to continue to reach out by phone to ask them to read and follow up on my emails. There is no weekend help line for emergency assistance. Do not recommend. Passport was returned late and flight was missed! We were notified of the shipping date and tracking number for an overnight package; it was never shipped on the date stated. We were issued a new tracking number and ship date three days later which meant the international flight was missed. This flight being the whole reason why we utilized this service in the first place.

I applied for a Canadian ETA through this agency and received horrible service. It took 9 days (!!!) during which they were not able to provide any feedback on why it's taking so long. After losing all hope to get support from this agency I just applied myself 2 days before my flight and got my ETA approved within a couple of hours. EXTREMELY incompetent

Customer service is poor, they submitted first time without my wife’s photograph due to negligence, application was rejected have to pay twice because of CIBT Mistake to get UK ETA. I don’t recommend this company

Incredibly poor service for a business that charges 3x what the actual visa cost. My visa came the night of my flight out (over 3 weeks from my submission with CIBT) . I ended up having to pay another $300 and process two brand new applications and get the fast tracked expedited service for them to be processed in 4 hours. I am so incredibly disappointed. I was given the website from FCM who I use for work and will definitely be passing this feedback onto them. Not good enough and never again will I use this service.