C.H. RobinsonReviews of chrobinson.com

I booked a pick up and delivery 2 weeks ago. It has been postponed three times. After holding on the phone for 1 hour I am told they have no idea when the carrier will pick it up. Furthermore they said it is in a rural area so they do not pick up daily. Acting as though i should know that. They said they "encourage" me to contact the carrier directly. Of course that information was never provided. This is a horrible buisness model, why am I not contacting the carrier directly. There should be no Booking date available it would be more honest to say we will pick it up when we feel like it and by the way pay in advance. Never using them again.

Have puled for them loads for years. After one load was damaged , they wanted to take my money for the damages instead of using my insurance. Actually trying to act like insurance company but has no the insurance license. Its a gamble to pull loads for them. One accident and they will take all yours money. I was lucky I had no balance with them. They dont care about carriers, they like to lick customers ass.

C.H Robinson, one of the best out there. Rudy, the lead inbound dock personal took care of me and unloaded the freight and got me out expeditiously. 12000 S. Burley Ave, Chicago, Il.

zero communication or ability to update on anything related to delivery, pickup, service, etc... was completely blown off twice without any notice or update on rescheduling. been on hold for over 2 hours (no joke …and climbing). clearly they have zero customer service support or office personnel. absolutely horrible experience ...please, please, please only use them as an absolute last resort and your neighborhood kid with their wagon isn't available as they would be faster and more professional. trash company!

Was good (which is why they got a 2star), but then went terrible. They damaged $700 of product in transit, I put in a claim that was ignored for 4 months (only responded to when I withheld payment - which they insisted was the priority). They increased my rates as a result of the claim, damaged more stock, then offered $60 compensation. I pointed out the over $200k I'd spent, but that was ignored. Highly recommend NOT to use them, they don't care about their customers. (All screenshots are still available)

We’ve had a very disappointing experience with C.H. Robinson since the transition from Freightquote.com. A shipment we booked had its freight class changed after the fact, resulting in additional charges. We formally disputed this, but the claim was ignored, and no clear explanation has ever been provided for the reclassification. Instead of resolving the issue, our account was placed on credit hold. We paid the disputed amount in good faith to keep operations moving, yet the account continues to be restricted. At one point, a shipment was processed, only for the account to be placed back on hold again, creating further disruption to our business. Communication has been inconsistent, and escalation has not led to resolution. For a company of this size, this level of service is concerning. This is a highly competitive industry, and service, transparency, and accountability matter. Based on our experience, the level of support we previously received does not align with what we are seeing now. We hope this feedback is taken seriously and leads to meaningful improvements.

Absolute unprofessial company

Messing with my husband who is a owner-operator not giving the right information or telling us to go to a load.When there is a blizzard.