C.H. RobinsonReviews of chrobinson.com

We shipped a compressor from Massachusetts to Florida. They supplied us with a quote and then required a credit card to secure the shipment. Then after the shipment was complete, they upcharged our credit card stating the standard pallet (48" x 48") actually measured 48" x 49". This was not true as we measured and weighed everything before it was picked up. 2 days later they upcharged our credit card again saying the delivery required a lift gate which it did not. After speaking to the receiver, he used a fork lift to remove the compressor. Shipper refuses to give us our money back.

I used CH Robinson for the first time today to deliver an order across the state. I was very impressed with the customer service I received from Aaron and the company’s willingness to be adaptable and get my order delivered on time. I wound highly recommend CH Robinson.

I’ve been an owner operator for years, and the only broker that I always have issues with is ch. Robinson. From getting help after booking the load to after completion. Once book and trying to get help at a pick or delivery your hold for a long time or they never get back to you with response for assistance. Once you complete the load don’t expect to get paid detention or layover. Even if documentation shows your in and out times.

Ch-Robinson is the worst company ever the brokers are very disrespectful that curse at you hang up on you all the time I finished the load in July and I’m still fighting the broker to get paid from this Load. He will not give a new t code for me to go and deposit my money from the load and he will do everything not to respond to my emails. I’ve called C H Robinson in so many ways no one wants to help Everyone. Please stay away from CH or help me figure out how to put in a lawsuit against them for not paying me from my load that was completed successfully. The load number is. 519779586. The most disrespectful broker name is Greg and Kevin

Across all companies of all kinds that i've dealt with in 35 years, CH Robinson is by far the most unconcerned with customer service. They could care less if you have issues with your service from them. No urgency, no follow up, no resolution attempts. They must make a lot of money without needing their customers? I don't care if you mess up my order, but I care if you are completely unmotivated to make the slightest attempt to fix it.

From the first time we connected with our agent at C.H. Robinson, it felt different. Unlike previous experiences, our agent was reliable and proactive—up at 7:30 a.m., staying on the case until late evening. Over five years. We’ve run hundreds of loads with very few hiccups—detention events happened less than 1% of the time and always paid without any argument. Booking is a breeze through Navisphere Carrier, and bid response in a 10-15 second. We had one challenging incident—But thanks to our agent and support from a supervisor and tech team, it got resolved quickly. Yes, some carriers have had frustrating experiences with C.H. Robinson—appointment mismatches, low rates, poor escalation. But experiences can vary widely by agent and volume level. Our story is rooted in 13 years of consistent performance, respectful service, negligible detention, and real people who follow through. That’s not an accident—it’s a partnership built for the long term and we very appreciated to CH Robinson for the opportunity.

Probably one of the worst companies I have dealt with in 21 yrs of being in business. If you get through to somone on the phone they are rude and know nothing. They can only give you en email address of someone who never responds. They can not look up a shipment with the tracking number. They ask for a "load" number which obviously the person receiving the freight does not have. What's the point of the tracking numer if they can't track a shipment with it.

Julian Orso will not respond to emails once u book