C.H. RobinsonReviews of chrobinson.com

I did a Load # 558162606 for ch Robinson there pick up time was 1:00pm and drop off time was at 1:00pm somebody who booked the load messed up. And they mark me late how can I be at two places at once . Plus they block my Trailor for three days for next appointment. And getting detention from ch Robinson good luck.i won’t be doing future load with them.

I’ve never used them but our partners have used them to ship to our warehouses. They call me last week to confirm a delivery for today. I’ve called numerous times trying to track the delivery but had no success reaching anyone. Tried different prompts and got the same results. Sit on hold for a few minutes, then transfers me to an agent. But instead of a person answering the call, the phone just rings endlessly. Customer service is apparently nonexistent here. I’m requesting to my partners that they use a different carrier moving forward.

Poor account management, difficult billing reconciliation, inadequate support, and a platform that made it challenging to separate legacy obligations from current operations. Customer service was unable to provide clear resolution, resulting in significant administrative burden.

Was quoted 10-14 days, still waiting after one month. No reasonable explanation for delay, just "sometime next week" for the last 3 weeks. Caused us many problems with clients. We could have paid 1/3 for 1-month Ocean delivery instead of their "10-14 day air" claim. I beleive they just use Ocean and are dishonest about based on information released to me.

Decent brokerage, BUT GARBAGE after hours Department ! Work on it Please!!!!!!!!!!

There was a complete lack of communication. C.H. Robison insulates themselves from the customer by having a non-existent customer service department and vague or dead ended ways to contact them and the actual freight service via email or online chat. Instead of delivering your freight directly they dump it in some warehouse where it sits and rots and gets abused until it's convenient for them to drop it off at its final location most likely late and botched in some other way. it's their word against yours and if you want to dispute hidden charges, there are so many hoops you have to jump through, it becomes a bureaucratic nightmare. it's been a month since I used them for the first and last time, and on Memorial Day they had an AI bot call me and say I owed more money... At this point I feel they are targeting and extorting me specifically because I reported them to the BBB, and in my anger told them I did so. Do not use this company they are extortionists and drop shippers.

Scheduled delivery and told it would be earlier than scheduled. Came in on a day off to accept and unload delivery. Rented a forklift. Arrival time came and went. Tracking shows delivered. Also show estimated arrival 7 hours later than expected. Zero stars if possible.

Worst company and services ever!