rebecca B.
Lemax quality issue
Ordering, service and delivery were all good. Product needed to hot glued upon arrival as the lighting/mechanical element was falling off the bottom of the house. Not sure if this had been opened and returned?

The Christmas Loft is a family run business established in 1980. Our website, www.christmasloft.com is an extension of our three stores based in New Hampshire, it offers thousands of seasonal home decor, toys, ornaments, trees, sweets, Halloween decor and much. We offer fast shipping with tracking numbers, email updates, easy returns and a full time dependable customer service who are always there to help. Feel free to reach out to us via our live chat, or send us an email at [email protected] or call us at (603)745 8297 if you have any questions. After 40 years in business we know that our customers are number one. We love Christmas and what we sell and do and we hope that we can share that joy with you.
The Christmas Loft (christmasloft.com) has 273 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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rebecca B.
Ordering, service and delivery were all good. Product needed to hot glued upon arrival as the lighting/mechanical element was falling off the bottom of the house. Not sure if this had been opened and returned?
DAVID M.
Good product but the small piece on the top of the pumpkin had a broken tab. Arrived promptly and works without any problem.
Kate C.
I loved the product and wanted one for a friend. Free shipping would have been better.
customer
Pricing is wonderful.
Michael Z.
The ornament arrived broken. Not to mention, it was a cheap knock off of an ornament I've seen elsewhere and assumed was the same thing I was buying. Update: they refunded me! Thanks!
Response from The Christmas LoftApr 5, 2024
Hi Michael, I'm so sorry your order arrived damaged, I have given you a full refund. We always strive to rectify any issues with broken or damaged orders and are happy to provide refunds to our customers or to send the product again for any damaged orders. This ornament is an authentic Cody Foster Sophia ornament shown in the picture on the product page. Selling authentic items is a commitment we uphold, a reflection of our core values as a mom-and-pop store with over 35 years in business. I'm truly sorry you weren't satisfied with your order. Thanks so much, Stephen
James G.
Offered a 10% purchase coupon but won’t honor it because of another sale discount now being offered. You should honor it in addition since it was offered because of my initial purchase. Everything else was fine.
Jacqueline N.
took a while to order but saleswoman stayed responsive
Response from The Christmas LoftOct 28, 2023
Hi Jaqueline, Sorry there was a delay in you obtaining your order but I'm happy (and relieved) our staff could help. Hope everything arrived in perfect condition, Please reach out to [email protected] if you need help with anything. Thanks again, Stephen
Jennifer H.
The product and shipment was great. I had sent a comment about a gift receipt and was hoping to hear back from someone but did not unfortunately. It would be nice to have the option to give as a gift.
Response from The Christmas LoftOct 28, 2023
Hi Jennifer, thanks so much for the feedback. You're absolutely right. We are a small family business quickly growing and improving, I am going to make a point of making sure we can send this as a gift while checking out. Thanks so much for the feedback. Stephen