The Christmas LoftReviews of christmasloft.com

We received both items that we ordered in a timely manner! One box was perfect but the other box had been damaged and taped up! The light had also been spliced together! It is working!

While the shipping time was satisfactory, I regret to report that the item arrived damaged. The metal component of the item was bent. Considering the thickness of the metal, I am uncertain if this occurred during shipping or if it was initially sent thay way to begin with. I was offered a 25% refund for the damaged item.

Although the package was well wrapped, the item I received was not perfect. The tree in the front is bent over and I am afraid to bend it back in fear I might break it so I guess I’ll have a crooked tree

I have bought many things from your store and usually they arrive carefully packaged and in good order. However, I ordered animated flying bat: Product code 814050. There were 2 issues: first, the batteries were dead ( I can understand that). More importantly the wings are mechanical and the bat was jammed into box that was too small. Subsequently one of the wings does not work. I tried calling your customer service yesterday, left a message and understand it may take 48 hours to hear back from your company? On a basic level, that is poor customer service. I am anxious to see how this will be resolved.

I love the store, however, this on-line experience wasn't great. Half the products that I ordered ended up being damaged or just not available. The product cost was refunded but the postage was not.

As it’s called Christmas Loft, I was drawn to the Halloween inventory. I Googled Thing from Wednesday tv series and the best one was sold here, but there is a lack of inventory for all seasons, even Christmas. And most items are overpriced and you can find them elsewhere cheaper. And they only offer a 10% each time, no matter how many times you order and how much you spend. And I had the same coupon and couldn’t use it, it had to be replaced. Which they did at least give me a new code. They should add to their inventory online and lower their prices or at the very least offer free shipping for orders over $35 like most retailers.

Check inventory so that when customers wanna buy especially for a holiday and you don’t have it, you can let them k ow in a timely manner so that they can make other arrangements to find what they are looking for. Thank you though.

I really dont want to give a negative review because the one item I did receive arrived with no problem, it was well wrapped and clearly who ever processed it for shipment did well. My only real complaint is that I ordered two items, both in stock at the time of order, one of them was canceled for not being available. Unsure of how your inventory works but it seems to be flawed. I received an email stating my order had been revised and a credit issued for the item out of stock. I think it would be a nice customer service to offer something like a 10 or 20 percent discount as an apology for the issue.