Evelina
Good quality merchandise
I was upset when I found out that I was being charged a recurring membership fee of $19.99 a month for purchasing 2 t-shirts that I thought were very reasonable. Fortunately I caught it and cancelled the membership from further charges. At first I had difficulty in receiving a response but then someone did get in touch with me and cancelled as I had requested. I received the t-shirts and I must say I was very impressed with the high quality of them. The cotton is of good quality and the cut of the shirts is very flattering. It is of a longer length, which I like and it actually has shape which is unusual for a t-shirt. I recently washed it and dried it in the dryer and was impressed how well it came out and held its shape without shrinking. I would like to make a suggestion to Christian Divinity to be more upfront about your membership rule and the recurring monthly dues when making a purchase. I had not been made aware of it until I saw the charge on my credit card. Further, I’d like to suggest that if one does not want to join that you advertise your prices with a “membership price” and then up the charge for “non-members”. I would have gladly paid a higher price as your product is of a superior quality.
Response from ChristiandivinityFeb 26, 2024
Dear valued customer, Thank you so much for taking the time to share your detailed feedback with us. We sincerely apologize for any inconvenience caused by the unexpected recurring membership fee, and we appreciate your understanding as we promptly addressed and resolved the issue for you. We are delighted to hear that despite the initial hiccup, you were impressed with the high quality of our t-shirts. Your compliments on the good quality of the cotton, the flattering cut, and the exceptional durability after washing and drying mean a lot to us. We strive to provide products that not only meet but exceed our customers' expectations, and your positive experience reaffirms that commitment. We also appreciate your valuable suggestions regarding our membership policy. We understand the importance of transparency, and your feedback will be taken into consideration as we continually strive to improve our communication and customer experience. Thank you for being a part of the Christian Divinity community, and we look forward to serving you with the same level of excellence in the future. If you have any further suggestions or if there's anything else we can assist you with, please feel free to reach out. Warm regards, Christian Divinity