Lynne M.
Their marketing is unclear
Their marketing is unclear. I wanted to buy a t-shirt and somehow I ended up with a monthly $19.95 subscription. And there is no contact info. on their website, just question bubbles.
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Christiandivinity (christiandivinity.com) has 596 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Lynne M.
Their marketing is unclear. I wanted to buy a t-shirt and somehow I ended up with a monthly $19.95 subscription. And there is no contact info. on their website, just question bubbles.
Melissa E.
LOVE the Thanksgiving T-Shirt & have actually ordered another for a friend. HATE the $19.95 monthly fee! Exactly what I am I getting for that fee? I'm not planning spend $240/year without knowing WHY! Please respond!
Gloria B.
They are a rip off. You order a shirt one time and they just automatically start charging $19.95 a month from your form of payment. I did not sign up for that. And there's no phone number or email to reach them to request your money back. The only thing you can do is go to their website to stop payment. I liked the shirt, but I'll never order from them again.
Tara
I didn't know about any membership fee which I found rather sneaky. They did respond promptly when I emailed them and gave me half my money back.
Dana W.
Communication was horrible… several messages were sent with no response back. There is NO phone number, only email, and no responses were received. Wanted shirts to be shipped quickly and no communication as to if that was possible was received. Shirts seem to have been sent quickly, but because no communication was evident they sent them UPS and UPS does not deliver on Friday Saturday or Sunday….if USPS was used (of which I offered to pay for), the shirts would have been delivered as needed. Therefore, the shirts were not on time. If I would have known they would not have been able to be here on time I would not have ordered… Therefore, they would’ve lost the order and that’s why they pretty much refused to communicate…which has now canceled any order I would place with them in the future. Also, I did not authorize a reoccurring monthly charge and they took it upon themselves to do so, now I’m working to try to get it off 🙄. Shirts ordered seem to be as described. Overall , I would not order again.
Response from ChristiandivinityMay 30, 2024
Dear Dana, Thank you for sharing your feedback. We're really sorry for the communication issues you experienced and any inconvenience it caused. You placed your order during a recent transition period with our shipping locations, this made our communication process more complicated than usual and we regret any neglect that you may have incurred as a result. We understand your frustration with the shipping timeline. We’re sorry it did not meet your expectations. Regarding the recurring monthly charge. That is the cost of our monthly membership. All customers explicitly consent to our membership via a checkbox at checkout. We apologize for any confusion and have cancelled that membership based on the sentiments expressed in your review. If there’s anything else we can do to assist you, please reach out to us at directly at [email protected]. Thanks, Christian Divinity Customer Support
Aubrey K.
I’ve only ordered one thing but it came in a reasonable amount of time and came in wrapped in a protective plastic to keep it from getting scratched in transit. I love the necklace I got and I love what this company is setting out to do. I’ve since had to revise my review. On march 4th a full three days after my Initial purchase I got charged for their subscription I did not sign up for. I’ve emailed the company several times since noticing and have heard nothing back. I asked for them to unsubscribe me and refund me the amount. The product quality is great but I am really starting to get frustrated. Update: they finally did get back to me and canceled the membership but I have still not received a refund.
Response from ChristiandivinityMar 8, 2024
Thank you for your kind words and for choosing our product. We're grateful that your necklace arrived promptly and safely. It warms our hearts to know you love both the item and our company's mission. Your support means a lot to us as we strive to make a positive impact. If there's anything more we can do for you, please don't hesitate to reach out.
PAUL
They signed up my wife for a "membership" she has been calling and emailing to cancel and they dont answer. Its on the website that if you buy something from them you are automatically signing up for a monthly membership but a lot of people probably don t see that notice. And where it says join now for only $1 the fine print says the $1 is only for the first week. Not obvious unless you read the terms. When they signed her up for the membership she got no notice of that and it was on her credit card every month for 3 month before she noticed it. The item she bought from them was in October but the first email she ever got from them was January 4. UPDATE: They finally wrote back and supposedly the account is cancelled. We will see if it shows up on credit card next month. I wouldnt say they are truly dishonest but the site is confusing at best. Its not just me you can see some other bad reviews on here for the same company. If they are truly Christian they should make the website more straightforward.
Response from ChristiandivinityJan 27, 2024
We appreciate you taking the time to share your experience, and we sincerely apologize for any frustration caused. Your feedback is instrumental in our ongoing efforts to improve our services. Please know that we are diligently working on refining our website to ensure greater transparency in displaying terms, particularly those related to membership details. Your input is guiding us towards creating a more user-friendly and straightforward online experience. We are pleased to confirm that the account has been canceled, and we genuinely thank you for your patience throughout the process. We will closely monitor the situation to ensure there are no unexpected charges in the upcoming months. Once again, we apologize for any confusion and inconvenience. Your feedback is invaluable, and we remain committed to providing you and all our members with a seamless and transparent experience. If you have any additional concerns or questions, please do not hesitate to reach out directly. We are here to assist and ensure a more positive experience moving forward. God Bless