Ellie N.
YOU CANNOT BUY ANYTHING FROM THEM WITHOUT SIGNING UP FOR MONTHLY MEMBERSHIP FEES
The date of my experience was sometimes in the last week of April, but I didn't want to research it, so I just put the last day of April, 2024. In that week, I had been researching cute cross shorts. As the internet does, showed me more and more ads for Christian shirts. I ended up settling on buying some shirts from Christian Divinity. I do not remember a thing about a recurring charge or membership fee, and I am adamant about avoiding those, so I'm not sure how they snuck it in there without my notice. I don't remember receiving emails either. I looked for an email in the last couple months, so I could email them to resolve this, but found nothing. So I tried calling. I assumed the number next to Christian Divinity on my credit card statements was a phone number. Yes it is a phone number, but surprise, surprise, no one ever answered the phone. So I finally called my credit card company today to dispute the charges. Shame on this company for calling themselves Christian, charging people like this, and literally not having a way for people to get in touch with them. What the heckkkkk. I just hope I get my money back, I have kids and we can use the money. I hope this helps someone.
Response from ChristiandivinityOct 9, 2024
Thank you for sharing your experience with us. We understand your concerns and apologize for any frustration you may have encountered regarding our membership program. As a members-only platform, Christian Divinity provides exclusive access to discounted Christian merchandise, with all purchases requiring an agreement to our membership terms. This information, including the recurring fee, is displayed at checkout, where customers confirm their acceptance by checking a box. We regret if this was not apparent to you during your transaction. To address your concerns, we have refunded four months of membership fees as a gesture of goodwill. Please note that the cost of the products and the initial month’s membership fee remain, as these products were shipped and received. If you need further assistance or have additional questions, please reach out to us directly at [email protected]. We are here to help resolve any remaining concerns.