Tater
Warranty claim too complex
I purchased a Christensen Arms MSR. The rifle is beautiful. After taking it out to the range, i found a screw was missing on the buttstock. I wasn’t sure if it was intentionally left out or accidentally not installed at the factory. After speaking with a representative at Christensen Arms and emailing a few pictures, it was determined the screw was in fact accidentally not installed. Being their mistake i figured they would simply put a screw in the mail to me asap. That would have been the easiest most sensible way to handle it, but no! Frustratingly, I had to fill out a warranty claim form attach more pictures and email it to them for further review. I then later received another email that said my warranty claim was accepted and the parts would be mailed out within 7 days. Two weeks go by and UPS states the package will be delivered next week. That’s 3 weeks waiting in total. In addition, i have to be locked down at home for delivery because an adult has to sign for the package. We are talking about a $0.25 screw. WTH! Christensen Arms makes warranty claims too difficult. rediculous!