Rachel
Worst Customer Service Ever
Most of the drivers they hire are inexperienced. They lie about their elog times, and the drivers give attitude when they have to wait longer than expected. Which is sometimes understandable, but if we paid for the whole truck, and you are getting paid to literally sit and do nothing for 3 hours, I don't want to hear any sass. The customer service is terrible. They said we had to pay extra for the driver waiting, which is fine, but they again lied about the time he arrived and departed, trying to charge us extra thinking we wouldn't notice. It takes weeks to get an answer/quote sometimes. Once I contacted them for a quote and didn't get a response for a MONTH. Unacceptable. This company is awful. Use Old Dominion for your freight needs.
Response from Choptank TransportFeb 28, 2019
Rachel, I wanted to follow up on your recent review to gather more information to see what we can do to make it right and more importantly, make sure it's not happening again! Our customers have overwhelmingly positive experiences and I apologize that you did not. As a 3PL we do not have our own trucks or drivers, but we have a strong vetting process to make sure we are using carriers that provide a level of customer service we expect. If you would be kind enough to take the time and provide me with the load information I can research and get back to you. Thanks for your feedback and time. Brian Fox, Director of Marketing, Choptank Transport