ChoiceReviews of choiceapp.io

Ana Henry handled my issue quickly and accurately

Honest and approachable

John was very informative and patient

Aliyah and Joelle helped with a tech issue and while the tech help took a bit longer than expected, they were cordial and polite and professional. Thank you so much.

Jacob McMillan explained my situation thoroughly which helped me understand the charge that was being implemented

Update: I was contacted by a client relation manager who resolved the fee issue. If the promises are kept for the duration of my account, then I'm back to 5 star rating for them. I was with Kingdom Trust before they were bought out by Choice. The buy/sell fee was 1%. Last night I went to trade my SOL to BTC, and they want both a Choice fee AND an exchange fee, for a total of 3.2% on the sale of SOL. There is no swap availability, so to buy BTC that would be another 3.2%. So a total of 6.4% to do a swap? Who is giving them good reviews? This is insane. I called support and they basically said this is our fees. If this happens to you ask for instructions on how to do an in-kind transfer to another institution, the fee is 1% to go somewhere else or 6.4 % to stay with Choice.

Kayla stayed with me confirming that the docusign was received. I was not happy when I called because this docusign I finished over a week ago with the help of your staff person (a guy) because the docusign was not showing up properly on my computer. He assisted, I finished and submitted. Yet today because no rollover to my Roth Ira showed up in my account. Kayla tells me the docusign was never received. That is hard for me to believer since I had help filling in the boxes (SSN & BirthDate) that had no instructions for those boxes. He assisted me..but Kayla tells me it was not received. I was not a happy camper when I called because the $10,500 rollover amount never showed up in my account. I lost the perfect opportunity to add to my Crypto portfolio due to this untimely and frustrating delay. At my request....Kayla stayed with me as we went thru yet another docusign and I received verification from her that it was indeed received. Your systems need to be streamlined and be more efficienty than I have experienced multiple time in the past, this delay was not the first frustrating delay.

Prompt phone service