Jane P.
Great Products, Shipping Issues, But Excellent Customer Service
I absolutely love all of ChocZero's products, including their chocolate, candy, cookies, jams, and syrup! Everything is delicious and perfect for my low-carb lifestyle. Unfortunately, my recent order arrived melted due to slow shipping with USPS. It took too long to arrive, and the chocolate was affected. However, their customer service was fantastic—they quickly issued me a refund for the melted chocolate. While I hope they offer better shipping options to avoid this in the future, I’ll definitely continue buying from ChocZero because their products and service are top-notch!
Response from ChocZeroFeb 27, 2026
Hi there! Thank you so much for your review! 💛 We’re absolutely thrilled to hear how much you’re enjoying our products and that they’ve been a great fit for your low-carb lifestyle. We’re truly sorry that your order arrived melted due to the USPS shipping delay. While we do our best to mitigate against this by adding ice and insulation, delays—especially in warmer weather—can sometimes take a toll. We completely understand how disappointing that can be. That said, we’re so glad our customer service team was able to make it right quickly! Taking care of our customers is just as important to us as making delicious treats. Thank you again for your continued support—it truly means the world to us! 🍫✨

