Had a problem ordering and was going to leave a bad review. However, I put my big boy pants on and waited patiently for support to get back to me via email. Choc Zero took care of my issue and I am happy to say I will be a return customer buying more guilt free chocolates in the future. Thank you Choc Zero!
Response from ChocZeroMay 11, 2026
Thanks so much for your review! We know ordering issues can be frustrating, which is why we have a great team on hand to help with any issues quickly. We are happy to hear everything was resolved and that you’ll be coming back for more goodies. Thanks again for your support and kind words! 🍫
TL
Tonya L.
These products are amazing
These products are amazing! Until now I've never found low carb products that taste great, have great texture and zero side effects like so many of the other ones out there. I also want to say that the negative reviews of this company seem petty and unjustified, based on my personal experience.
Response from ChocZeroApr 27, 2026
Thank you so much for your thoughtful feedback! We’re thrilled to hear that you’re enjoying the taste and texture of our goodies 🍫
We truly appreciate you taking the time to share your experience and supporting us. 😊
DU
Donald U.
The size of the product has decrease majorly.
The products are pretty good but the product has shrunk in size....Big time. I use to order 100 to 200 dollars a month. I can not afford to pay this for such a small amount of product. the Jollies blew me away. I had some old ones and we compared. It is crazy what they are doing. Choc zero let me know when you back to normal size and I will buy them again. Until then sorry I can't afford you. I will let my friends and family know also.
Response from ChocZeroApr 17, 2026
Thanks for taking the time to share your feedback 💕
I wanted to first reassure you that our products have not shrunk. While the number of cookies per box has changed (from 20 to 16), the total weight hasn’t. We recently updated the recipe so each cookie contains significantly more chocolate—we actually doubled the chocolate filling in the Jolies based on customer requests. Because chocolate is heavier, 16 of the new cookies weigh the same as 20 of the previous version.
So while the count is lower, you’re still getting the same 8oz of product—just with a richer, more chocolate-filled experience. We’ve also kept pricing the same despite chocolate being a more expensive ingredient.
We always listen closely to customer feedback, and the changes we made to the Jolies came directly from what people told us they wanted. That said, we understand that changes can feel frustrating, especially when you’ve been a loyal customer, and we truly value the support you’ve shown us in the past.
We hope this helps clarify things, and we appreciate your support. 🍫
AC
Ashley C.
Delicious products!
I've been buying choczero for years and always forget to write a review! They have tons of awesome products. My top favorites are the carmels, marshmallows, freeze dried marshmallows, fruit chews, and milk chocolate almond bark that I think they quit selling because I can no longer find it. Their syrups are awesome, basically any chocolate candy is awesome. The only thing I could do without is the candy bars and cookies.
Response from ChocZeroFeb 27, 2026
Thank you so much for leaving a review! 😊
We’re so happy to hear you love our goodies. And good news — the milk chocolate almond bark is still being made and is available on our website right now! 💛
Thanks so much for your support, it really means the world to us. ☺️
RE
Renee
They lie
Choczero states they will make any order right if you are not satisfied. They call it a “happiness guarantee” 🙄. Contacting them will only result in them insulting you and finding a reason not to honor their “guarantee”. If they lie about their stated guarantee, makes you wonder what else they are lying about…
CH
Christopher
Company refuses to issue refunds under…
Company refuses to issue refunds under their 100% happiness guarantee
IP
Ilya P.
I asked them to provide a certificate…
I asked them to provide a certificate confirming that the chocolate contains no sugar (important for diabetics). Instead of sending proof, they replied that they had no such certificate and then canceled my order with the reason “fraud.” That is highly suspicious behavior and raises serious concerns about what they might actually be putting in their chocolate.
Response from ChocZeroFeb 27, 2026
Thank you for your review. We wanted to clarify, all of our ingredients and full nutritional information are clearly listed and accurately detailed on our website. We are always transparent about what goes into our products so customers can make informed decisions.
Your order was not cancelled due to your question about ingredients. It was cancelled because the purchase was identified as intended for unauthorised commercial use, which is against our terms of sale.
We take product transparency very seriously and all ingredients are clearly displayed on our website and packaging.
CC
Cindy C.
The 92% Dark Chocolate is rich
The 92% Dark Chocolate is rich, smooth, and surprisingly tasty for such a high cocoa content. But the packaging? Way over the top. It's individually wrapped in layers—plastic, foil, and a fancy outer box that feels more like a gift than a grocery item. For a product that feels like it should appeal to eco-conscious consumers, the waste is disappointing. Delicious, yes—but it leaves a bad taste when you see how much trash is left behind.
Response from ChocZeroFeb 27, 2026
Thank you so much for taking the time to share your thoughts — we’re truly glad to hear you enjoyed the rich flavor of our 92% Dark Chocolate 🍫
We completely understand your concerns about packaging, and we appreciate you raising them. Our decision to individually wrap each piece is very intentional. It helps with portion control, keeps every piece fresh until the moment you’re ready to enjoy it, and makes it easy to pop one into a lunchbox or purse for a treat on the go — without needing to open (and finish) the entire box at once.
That said, sustainability is incredibly important to us. The outer box, inner tray, and foil wrappers are all fully recyclable. The only component that isn’t currently recyclable is the thin film that seals the tray.
Thank you again for your honest review and for supporting our chocolate 💛
