ChocZeroReviews of choczero.com

Response from ChocZeroJun 3, 2026

Thank you for your feedback. We're sorry to hear that you came away feeling disappointed. As our company has grown, we've worked hard to maintain the personal touch and our customer service team personally responds to every inquiry, so we were surprised to read that you didn't receive a reply beyond the refund and gift card notification. It's possible our response was filtered into a spam or junk folder, as we always aim to acknowledge concerns and answer questions. That said, what matters most is your experience, and we understand why you were disappointed if it appeared that your concern was resolved without any personal communication. We never want customers to feel ignored. If you can't find the reply from us, please reach out to our support team at [email protected] and we will look into this further. We truly appreciate your support over the years and are grateful that you've shared our products with friends and family. 🍫

Response from ChocZeroApr 17, 2026

Thanks for taking the time to share your feedback 💕 I wanted to first reassure you that our products have not shrunk. While the number of cookies per box has changed (from 20 to 16), the total weight hasn’t. We recently updated the recipe so each cookie contains significantly more chocolate—we actually doubled the chocolate filling in the Jolies based on customer requests. Because chocolate is heavier, 16 of the new cookies weigh the same as 20 of the previous version. So while the count is lower, you’re still getting the same 8oz of product—just with a richer, more chocolate-filled experience. We’ve also kept pricing the same despite chocolate being a more expensive ingredient. We always listen closely to customer feedback, and the changes we made to the Jolies came directly from what people told us they wanted. That said, we understand that changes can feel frustrating, especially when you’ve been a loyal customer, and we truly value the support you’ve shown us in the past. We hope this helps clarify things, and we appreciate your support. 🍫

Response from ChocZeroFeb 27, 2026

Thank you for your review. We wanted to clarify, all of our ingredients and full nutritional information are clearly listed and accurately detailed on our website. We are always transparent about what goes into our products so customers can make informed decisions. Your order was not cancelled due to your question about ingredients. It was cancelled because the purchase was identified as intended for unauthorised commercial use, which is against our terms of sale. We take product transparency very seriously and all ingredients are clearly displayed on our website and packaging.