Chinese LaundryReviews of chineselaundry.com

Let me just list the reasons!!! I was sent two of the same sizes and trying to get a return label for the extra size. I tried multiple times to reach an active live person via the CS line. The recording would say the CS line is not open and give times available and I was calling during those times. I finally reached a person via email. The person I was emailing with said I ordered two of the same sizes (why would I order two of the same size) and there was nothing he could do on a return label. The customer must pay shipping for the return and Chinese Laundry must receive the return to their DC within 30 days. WHAT COMPANY IN 2016 DOES NOT PROVIDE FREE RETURNS???? And they only have one return center in CA, I live in KY and had to pay $50+ to return my product, I spent over $300+ dollars in shoes (loved them all) and decided to send all of it back. I will not support a company that does not listen to their customer nor provide customer support.

I have quite a few pairs of Chinese Laundry shoes and boots. Always a size 6. The past 2 boots I bought, the size 6 was either WAY too big or WAY too small. Size varies too much and then they want to charge to return and exchange for the correct size.

Tried ordering a pair of boots online. The transaction wouldn't go through, even after trying several times over several days. Contacted customer service to try to work through this. It took 2-3 emails before someone contacted me back. I finally recieved the boots. Unfortunately, they were too big so I needed to exchange them. This led to me more issues. I was told the size I needed was in stock and to write that they were an exchange on the slip. I did this. I recieved an email telling me my return had been recieved and was being processed. Quickly I was sent a tracking #. I was thrilled to think they had processed this so quickly. Yet, when I checked the tracking #, I learned it was the tracking # from the original order placed. I sent another email asking if this was a mistake/oversite. No answer again. A couple days later, I recieved another message saying my return was processed and I should see the credit on my acct in a few days. I asked for an exchange of a different size so I was confused and concerned. I sent another email to customer service. Again, no reply. Once I saw the credit back into my acct, I decided I'm not dealing with this company again. In this day and age, online shopping should not be this much work.

Placed order for Christmas, received voicemail weeks later saying it's no longer available. Customer service unprofessional and unwilling to help find alternate shoes.

Had to pay 30 dollars st usps for shippingfor a return (shipping from DC). Chinese laundry should make this very clear- this is not abnormal shipping cost for a few pairs of shoes. Will not order again, unless shipping is reasonable and guaranteed, or sold on Zappos

Terrible return policy and don't even attach a prepaid label to deduct from refund (most websites offer free shipping) Also, I returned items and it took 4 months for my refund to come back. Will never shop on this website again.

Poor customer experience

I ordered more than five pairs of shoes and after 2 weeks I emailed to see why I had only received one pair of shoes. I got an email saying they had oversold their stock and no longer had what I purchased and the rest of my order had been canceled. This has never happened to me before and I decided not to spend one more minute of my time pursuing it. I will never purchase from Chinese laundry again.