With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Clothing & Underwear · Reno, Nevada
Excellent
Clothing & Underwear · Henderson, Nevada
Excellent
Clothing & Underwear · Las Vegas, Nevada
Excellent
Clothing & Underwear · Carson City, Nevada
Excellent
Showing 78 reviews with 1 star · Clear filters
Karolina H.
This is the worst customer service I have ever experienced. Bought sandals from there website store, never got shipped, got the tracking number but it shows that the package never got picked up from there warehouse, sent request on there Instagram page witch got deleted. Filing a claim dispute with the Amex. Shoppers be aware don’t shop on there website store. Scam company!!
ginar
Would leave zero if I could. No customer service. Two weeks and no update on order or response from customer service. Wish I read the reviews beforehand. SCAM
JF
I ordered my shoes almost a month ago and still have yet to see that they are being shipped. This Company is absolutely awful with EXTREMELY poor customer service (as you can see in the rest of the reviews).
Leah
SCAM — I put an order in 3 weeks ago. Received an email that there was a delay and haven’t heard from anyone since. There is no number to call to talk to an actual person. This is a SCAM. DO NOT BUY FROM HERE
Mother T.
I really wish I read the reviews before shopping here! I ordered one pair of shoes and the tracking information was never updated on UPS even though on the Chinese Laundry website it said "order complete." They assured me the order would get to me, until finally it said "shipment cancelled" on UPS's website. After finally getting in touch with their customer service team, I got a full refund and planned to reorder the shoes. Now the exact same situation is happening AGAIN. I'm so frustrated with this whole process. The shoes are cute, but not cute enough to deal with this headache. They lost me as a customer!
Whitney H.
Worst customer service of my life. Not only did they send me a completely wrong boot that is cheap and horrible quality, they are unresponsive in sending me a shipping label or a return. This is a headache and never ordering from here ever again.
Mother B.
1st order never shipped, 2nd order defective, 3rd cancelled with no notice or reason...this is all to get just one pair of the same shoe!! Horrible
Alicia H.
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! I HAVE ORDERED BOITS IN OCT 2020 HAVE NEVER RECIEVED THEM. I HAVE CALLED CUSTOMER SERVICE AT LEAST 10 TIMES AND LEFT 5 MESSAGES. I ALSO HAVE EMAILED OVER AND OVER AND NO ONE RESPONDS. I GUESS THEY MAKE IT A PRACTICE OF STEALING MONEY BECAUSE THATS WHAT I CONSIDER THEY DID TO ME. DONT USE THUS SITE!!