Chinese LaundryReviews of chineselaundry.com

I returned a pair of boots in Novemeber and just got a return confirmation email in February. It is now March and have still yet to receive my refund. Terrible refund/exchange service.

I placed an order during an extra 40% off sale, but after I placed the order I got an email the next day that the items (both) I ordered were out of stock. I then emailed customer service to see if I could place another order with the extra off and was allowed to place the order. I thought all was fine, but again, the next day, I got an email saying that the items I bought were out of stock. I then contacted customer service again to let them know that the same thing happened again, but this time I never got a response to my issue. I emailed a couple of more times, but still no response. I certainly think that if the shoes I chose were "out of stock" I shouldn't have been allowed to put them in my cart and complete the order. I feel like I am owed an order with an extra 40% off because the ones I placed never got filled.

I ordered two pairs of shoes for my daughter. One pair was shorter then should been -the tippie toes - and her toes hung over the edge. The strap on one shoe over the front was significantly longer than the others. Defective. The other pair was a platform pump which my daughter wore a couple times - gentle wear practicing her modeling routine and the metallic fabric shows wear already. This pair ran about a half sz large and seems to stretch out with each wear. So my experience was that both pair did not run true to size. And the quality was poor. I was also out the money from postage and handling as well as the restocking fee to return the tippie toes. I was not even offered another pair of the tippie toes to replace the ones we returned- zero effort to retain us as customers. Not only will I never order from Chinese laundry online again but I have warned everyone I know in pageants of my experience. Buy this brand from Zappos for easier return till you get a pair that is not defective if the system you compete in requires them.

I ordered a pair of booties around Christmas time, they had a sale and a free shipping offer so all I paid for was the shoes plus tax. Shoes arrived completely stained and damaged, and after reading the return policy, it did not appear I would have to incur the cost of sending them back. Their customer service phone number never worked at a time convenient for me as I am on the East Coast. So I sent an email, and got a response within a business day. I was asked to email pictures of the shoes before they'd allow an exception and send me a return label. I sent pictures the same day as asked, but never heard anything back for days. I sent multiple follow up emails, and got nothing back. Finally after a week or so, I requested someone call me I was still having issues with all lines being busy on their customer service line. Got a call, they claimed to have sent me a response via email but I never got it, turns out it went to my spam folder, which is odd considering the first emails they sent went to my inbox. Regardless, I was finally able to get a free shipping label and send them back, but I felt like the entire process in dealing directly with Chinese Laundry was inefficient and took way more work when ultimately I was sent a damaged product. It wasn't worth ordering a replacement pair, I decided to find boots at Nordstrom. Then just last week, I got an email that my order shipped...I have not ordered anything further from Chinese Laundry, and when I clicked on the tracking, it led me back to my December order and gave me my delivery confirmation. No idea what is going on with their computer system, but again, the whole experience required a lot of work on my end. I've never written a review on a company before, but felt I needed to express my frustration

I was unable to place my order after numerous attempts Kept asking for a password I was a new customer so I set one up it said I already had one but I did not. I called but was on hold for over 20 mins so I hung up Tried again to place order again asked for a passwords I tried again to set one up...I tried saying I forgot password but nothing worked So I never made the purchase

I love the shoes. But I contacted customer service after I received a shipping notice that seemed strange and found out that a pair of shoes I ordered-were no longer available as my pair was defective. I asked to have sale price applied to similar shoe and was told no and no apology I was never notified. I called another time because my shoe showed online and placed order and then a cancellation notice came with no explanation. I emailed customer service and got no explanation.

I ordered a pair of shoes and I received a confirmation email, pretty straightforward. However, I received two shipping notifications and in fact two orders were placed although I never received the initial confirmation email. I had to argue with the customer service person that I should not have to pay return shipping on this duplicate order and after several back and forth emails he finally sent me a paid return label for the duplicate order. So now I have to go to FedEx to return this duplicate order that was caused due to a glitch on your website. Once the shoes arrived they did not fit properly so I have to return the original order anyway. It cost me $14.40 to return these shoes. So now I am out this money all because I shopped online. I tried to find these boots in this color in a store and was not successful after going to several stores that carried your brand. Most of your competitors will return product free of charge. I will not be shopping your site online again as it clearly cost me $14 if they do not fit which is absurd.

Found same exact shoe on DSW for $20 less. Shipping has taken longer than what it said when I checked out. Tracking the item has been a pain because it's not accurate and delayed.