With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Clothing & Underwear · Reno, Nevada
Excellent
Clothing & Underwear · Henderson, Nevada
Excellent
Clothing & Underwear · Las Vegas, Nevada
Excellent
Clothing & Underwear · Carson City, Nevada
Excellent
Showing 78 reviews with 1 star · Clear filters
jamasyyyyys
disapointed :( ordered shoes for my cats... what did i get .... 18 month old baby shoes, nit suitible at all dint fit properly AT ALL. need a refund asap my cat was in destress cause of this upon not being able to dress up for the oldests cat 23 birthday got to contact theceo . pls send the correct product to not be faced with disapointed clients
Kay
Seems like I had to contact them to even get my order moving was told 3-5 days for processing even though it was now the 7th day and nothing had happened will never order again now order coming after Christmas wanted as a gift horrible never again better off going thru a store. These companies wonder why their business fold
Response from Chinese LaundryMay 20, 2025
Hi Kay, we are truly sorry your order didn't arrive in time for the holidays and that your experience shopping with us fell short of expectations. Delays like this are frustrating, and we completely understand your disappointment. Though some time has passed, we are working hard to improve both our service and communication to ensure smoother experiences going forward. If you’re up to it, please feel free to reach out to us at: [email protected]. We would love the opportunity to make this right. Thank you again for your feedback.
Asia
Worse customer service ever from the supervisor!!! Don’t shop here! I have more to say but I’m busy at the moment
Response from Chinese LaundryMay 20, 2025
Hi, We are so sorry to hear that your experience with us left you feeling this way. Even though some time has passed, we are actively working to improve our customer service, and feedback like this helps guide that growth. If there is anything you'd like to revisit, please feel free to reach out to us at: [email protected] We'd be glad to help however we can.
Ayla W.
These shoes broke after wearing them ONCE. do not reccommend.
Response from Chinese LaundryMay 20, 2025
Hi Ayla, we are so sorry to hear about your shoes. That does not meet the quality we strive to achieve, and we understand how disappointing this must have been. We value your feedback and sincerely apologize for your experience with us. While some time has passed, if you’re open to it, feel free to reach out to us at [email protected]. We would love to make this right. Thank you for your feedback.
alena S.
Bought shoes that are size 5 but the measurements are wayyy of. Honestly the quality is so bad I don't know what they charge you $100 dollars for.
Response from Chinese LaundryMay 21, 2025
Hi Alena, We are sorry to hear about your experience. It sounds like there was some confusion with the order status and shipping. We regret that the communication didn’t feel helpful or clear at the time. That is not the experience we aim to provide. We understand your frustration with the sizing and expectations around quality. We never want a customer to feel let down. If there is anything still unresolved, we would love to help. Please feel free to reach out to us at: [email protected] Thank you for your feedback.
Erin H.
SCAM!! Zero confirmation email, can’t contact customer service through phone or website. The website shows no history or order that was placed. Total garbage. Pain in the ass to go through AfterPay. WOULD NOT RECOMMEND. Complete scam.
Response from Chinese LaundryMay 21, 2025
Hi Erin, We are so sorry to hear about your experience. We understand how disappointing the lack of communication and order confirmation must have been. Even though some time has passed, we take feedback like this seriously and have made several changes since then to improve both our communication and order tracking systems. If you still need assistance, please don’t hesitate to reach out to us at: [email protected] We’d be happy to help however we can.
Julie N.
Worst customer service I’ve ever had. Order error and they were completely unhelpful. I I’ll never again give them my business.
DL
HORRIBLE CUSTOMER SERVICE Do not purchase shoes from this online retailer. There is no way to contact customer service where they actually respond. I tried calling the listed number, left multiple messages over many days, NOTHING. Attempted to email through their website and portal, apparently it's 'broken' as you cant even submit the form. I tried emailing the customer service separately, NOTHING. SAVE YOUR MONEY! SCAM ALERT!