ChinaTour.comReviews of chinatour.com

I booked a train ticket from Shanghai to Guilin and I receive the reservation straight away so everything ok for that. I would like to ad my middle name on the booking but they ask me half price of my ticket for that so not really happy. I finally refused to pay and ask to leave the booking like the beginning. After a long day of waiting an answer, I receive an email verry not professional when they just wrote : "ok got it". Happy at the beginning but very disappointed by the customer service.

Intertrips provided everything that they said they would. My main issue with this particular tour (Splendid China) was that it was more about getting us to and from their "factory tours"' i.e shops than it was about sightseeing. They could eliminate Hangzhou and Suzhou completely and have a much nicer trip. We wasted a couple of days travelling on buses and checking in and out of hotels instead of enjoying ourselves. Should have just spent 4 days in Shanghai. On the plus side, the hotels were 5 star and the included breakfast buffets were unreal.

They send you a credit card form and then tell you can only pay by wire transfer or check.

I would not go with this tour again for few reasons. Their tour guides would not help us at all especially the one that starts from Shanghai. The hotels are good but all of them are outside the city and takes 1:30 to 2:00 hours to get anywhere. The food that they serve were average but not sufficient for the entire table and you have to ask many times in order they bring more. Not much free time at all. They want to take you to the few places that they want and they do not give you any time for yourself. The boat ride in Shanghai and both shows were very good.

It felt like we were forced to spend at the Pearl factory, jade museum, and silk factory. They need to cut the time frame in half. We don’t need to be there for an hour. Also the food was not enjoyable, I would have preferred a more authentic food selection it was bland. Tour guide in Xian , Steve, was not organized, we spent allot of time waiting on him.

It is fine, however, we were spending too much time in shopping instead of sight seeing.

We went to Thailand for 10 days (Bangkok and Phuket) and we had one excursion included; the price was great! The trip was fun.. however the return flights were a nightmare!!! Also, the staff at this agency were not very good as far as providing communication. We had planned this trip 10 months before the actual departure.. only to have the itinerary change two months before. Probably wouldn’t use this agency again.

The tour was acceptable but at some points just brought to locations to buy stuff - seemed set up for the benefit of the sellers and possible kickbacks. Also some of the hotels in inconvenient locations and when nothing was offered much less included that was a negative - also the last guide should have done more to provide suggestions when nothing was offered