ChinaTour.comReviews of chinatour.com

my trip in Japan with ChinaTour was a big disappointment. They made big advertisement that a DJ who lived in Japan for over 9 years will be leading the tour. I booked the trip under the impression that she would provide us extensive introductions about Japanese culture for the places that we were going to visit or tell us stories about her experience in Japan. We got NONE. The service was bad. They took us to a so called "mini-yellow stone" which is just a small bridge as one stop. They took us to a Japanese language only museum with no audio introduction. I asked for a little verbal introduction, they refused based on the reason that they do not allow loud speaking in public place in Japan. Come on, we have earphones nowadays. I had no idea what we are looking at, what is the purpose the entire time. They took us to Osaka Castle only to take some group pictures and walk around without even getting into the Castle. The food was bad. They took us to a barbecue restaurant which were crowded with tourists, we did not have enough time to finish our lunch

Horrible Service. A Complete waste of money per our opinion. Do not book this vacation, they will place you in dangerous places that have strangers breaking into your hotel room. They will put you on miserable tours where they will leave you stranded unless you pay more. They will take you to places with aggressive sales people and you will not able to see any of the sites. Just a nightmare vacation. Also be very afraid to leaving a negative review or sharing your experience with them because they will threaten to sue you and start attacking your character, morals, and orientation.

It comes down to the air transportation arranged awful. Months before travel we were sent a copy of the air reservations and asked to ok it. We were shocked the return flight arrangements would require us to be on flights or waiting in airports at total of 48 hours. So we said this does not work please arrange something else. When we received our travel package weeks before our travel nothing had been changed. We went back and fourth with the represtative for weeks and nothing changed. She reminded us of the low cost of the trip as an excuse for the poor flights arranged. This trip required us to spend 16 hours in Saigon’s airport outside of security because we could not check our bag early. This after a two hours flight into Saigon. Boarded flight 16 hours later and after a 5 hour flight another lay over in Soul for 12 hours before our 11 hour flight home. At our insistence we were provided a 2 star hotel in Soul to freshen up for 4 hours but this had been a big drawn out battle with the represtative to arrange. Would never travel with this company again. My wife and I have traveled coach around the world with many other companies, India, Africa, China to name a few. So we had a lot of others experiences to compare this one too. Avoid this company.

Agent was rude. There seemed to be a problem with language, poor English, not understanding what I was trying to say. They booked my flight before asking if I was adding the extension and then charged me extra to add the extension. Not a good experience.

Can't trust this company when booking travel to Thailand. You pay in advance before getting any details of the trip. You get stuck with China Eastern Airlines for flights. Then you miss a day in Thailand because on your return, you have to stay one night in mainland China. That stop over in Kunming was another bad part of the trip.

The trip was a big disappointment They never told us before the trip that everything was closed due to the death of the king & all the extra money they charged us for extra activities was never refunded So just to make sure u understand . They took our money & never provided the service they promised & on top of everything else The extra 3 days trip we never got our second room like we were promised . So we had to share a room first night & pay the extra room out of my own pocket The last day they forgot to pick us up for the airport. We had to pay for taxi from our own pocket Call couple of times & talk to the manager / person who signed us up He promised refund on the money we had to pay for all three people But never refunded like he promised !!!!

Our contact with your company, Jim Li had terrible customer service skills. I emailed some simple questions and got short replies, one of which did not answer my original question. Not only did we get the info of other travelers along with our own, but we were with them the entire time. We did not fly across the globe to travel so intimate with complete strangers. The only upside was that they turned out to be very nice folks. We got screwed on our time at Phuket - wrong hotel, no reservations, wrong area, an airport hotel...lost an entire day so we only had ONE DAY on the islands after the incredible debacle. I would never recommend your company.

Unreliable Manipulate to get extras Unfair deceptive