Sara V.
Still have yet to receive item ordered…
Still have yet to receive item ordered it on November 24th says it shipped on the 10th of December and still has yet to be received by usps.

At Chillever, we're all about creating heartfelt gifts that celebrate the bonds between loved ones. As a family-owned business, we're committed to offering personalized products of the highest quality.From custom-engraved jewelry to personalized home goods, our diverse range of products caters to every taste and occasion. Whether you're searching for the perfect gift for your mom, dad, sibling, partner, or friend, we have something special in store for you 🎁.
Chillever.com (chillever.com) has 239 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Sara V.
Still have yet to receive item ordered it on November 24th says it shipped on the 10th of December and still has yet to be received by usps.
Tara S.
I ordered an ornament over two weeks ago with no confirmation of order ID, all I know is my account was charged. I have emailed chillever twice with no response. Update: I placed my order on 26Nov21 and recieved it 04Jan22, and it is nothing like the picture on the website. Chillever did refund the cost of shipping.
Response from Chillever.comDec 10, 2021
Hi, You mailed us 6 hours ago and we sent you an auto-reply email to inform that we will get back to you within 24 hours. Please check your mailbox, we've sent you the status of your order. Thank you
Stina P.
I order friends blankets and the girl in the middle has black arms and white legs. I've emailed them several times and nothing 🤯🤯🤯🤯 i just want my money back and what I order& paid to be fixed please my order number is PP66491 I order 2 blankets please fix both of them.. Thanks
Response from Chillever.comDec 6, 2021
Hi Stina, I'm so sorry to hear about the blanket and we are willing to fix it without any additional fee. But after checking mail box, we have not receive any email from you. So could you please contact us again and give us your order number. Hope to hear from you soon! Update: Thank you so much for giving us the order number. I see the error. I will process the correct blanket for you now.
Lisa G.
Haven’t received order that supposedly shipped 24Nov2021 as of 03Dec2021. Tracking information says the package is waiting to be delivered to USPS location. We’ll see if they respond to my inquiry. Will update review if I actually receive the stocking.
Response from Chillever.comDec 6, 2021
Hi Lisa, I'm so sorry to hear about the late shipping information. But could you please contact us via our support email [email protected] and give us your order number? I will check it and give you your order status ASAP. Hope to hear from you soon!
Anne
I ordered a dog door sign on November 14 and haven’t received it. When I try to track my order the website doesn’t respond. It’s a Christmas present. Very disappointed.
Response from Chillever.comDec 6, 2021
Hi Anne, I'm so sorry to hear about the late shipping information. But could you please contact us via our support email [email protected] and give us your order number? I will check it and give you your order status ASAP. Hope to hear from you soon!
Joshua W.
I have place a order back on November 20th and I havnt recieved a email on my order and the order was for a firefighters couple ornament and I have checked my email and spam folders so be nice if you could give me a response back thanks
Anonymous
I have not received product yet, so I cannot comment on that. I will say that I never received any type of receipt or confirmation of purchase, yet money was immediately taken from my account. I even emailed to the contact information about this and to inquire about changing shipping address, but did not receive any response. Your request for a rating is all I have received. I only hope the product, if I actually receive it, will be worth this frustrating experience.
Response from Chillever.comDec 2, 2021
Hi Christy, Your order is PP67243 and we always sent the confirmation email, shipping email...Please check your spam box to see. And your order is in transit now. We sent the shipping info to your email. Please check
Eric D.
I placed an order and received a tracking number. My order is supposed to be shipped through DHL but they haven’t received anything from the company. I tried to contact and have gotten no response
Response from Chillever.comNov 17, 2021
Hi, Your order is currently on its way, it was shipped by USPS, not DHL: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=9274890278835126976999 Please recheck and change your review if you can