Child Universe Reviews | Read Customer Reviews of child-universe.com

Child Universe Reviews | Read Customer Reviews of child-universe.com

Child Universe reviews

Showing 48 reviews with 1 star · Clear filters

MM
Nov 2, 2024
Slow shipping and tracking number…
Slow shipping and tracking number didn’t work. Ordered 2 weeks ago and still hasn’t arrived.
Response from Child UniverseNov 4, 2024
Dear Marlo Molitor, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with the shipping. According to your tracking number, your parcel will be delivered on time according to the order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail for detailed information? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
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Sabrina L.
Oct 16, 2024
3.5 weeks and still no tracking…
3.5 weeks and still no tracking information past “label was created”. Starting to feel like its not coming.
Response from Child UniverseOct 20, 2024
Dear Sabrina Lucas, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with the shipping. According to your tracking number, your parcel will be delivered on time according to the order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail for detailed information? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
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Marielle R.
Oct 16, 2024
I still haven’t received my item
I still haven’t received my item. I sent an email to customer service for help on why I havent received my item yet and I’ve not had any response.
Response from Child UniverseOct 20, 2024
Dear Marielle Reynolds, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with the shipping. According to your tracking number, your parcel will be delivered on time according to the order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail for detailed information? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
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Theresa
Oct 10, 2024
It’s been three weeks and I haven’t yet…
It’s been three weeks and I haven’t yet received my order. Hopefully it’ll come soon! I’ve previously ordered two other name puzzles for my other children and we really love them though.
Response from Child UniverseOct 14, 2024
Dear Theresa Via, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with the shipping. According to your tracking number, your parcel will be delivered on time according to the order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail for detailed information? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
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Clare D.
Sep 18, 2024
I ordered a
I ordered a product from this company on 8/29 and on 9/18 it still hasn’t shipped. They advertise 10-25 days for shipping but don’t include the incredibly long processing time on top of that, beware if you are not ordering a few months out from when you’d actually like the item. I wouldn’t normally review an item before I have it but I get multiple emails a day reminding me to rate my experience which is frustrating considering they know the status of orders. So all in all, I would highly recommend going through a small business on Etsy who will fulfill your order much faster and care enough to be aware of you order status.
Response from Child UniverseOct 1, 2024
Dear Clare D, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with the shipping. According to your tracking number, your parcel will be delivered on Thursday, October 03 by 7:00 pm. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail for detailed information? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
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Allison H.
Jul 28, 2024
Would never have bought
No one has gotten back to me with the issue on this product. This product looked nothing like the picture. It measured smaller than stated. Horrible assembly and directions. The stain was awful and it smells bad. Customer service hasn’t gotten back to me in days. Had i seen this product in person I would have never purchased and I would absolutely not spent $100’on it.
Response from Child UniverseOct 6, 2024
Dear Allison Hillis, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Pavel, Customer Support Manager
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Elliana H.
Jul 17, 2024
I never got my order.
I never got my order.
Response from Child UniverseOct 6, 2024
Dear Elliana Harman, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
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Kate S.
May 15, 2024
I never received my order
I never received my order
Response from Child UniverseMay 30, 2024
Dear Kate, I would like to thank you for bringing your case to our attention and for sharing your valuable feedback. I have thoroughly reviewed all the information on our end and, based on the latest update from the postal service, your order was successfully delivered on May 25th at 01:31 pm. I have personally reached out to you via email with additional information. Would you kindly take a moment to check your inbox? We strive to improve your impression of us to 5 stars and we look forward to hearing from you. Warmest regards, Yuliia Customer Care Department Manager
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