Chic SoulReviews of chicsoul.com

BEWARE CANADIANS!!!!!!! I purchased several items through their website online retail shopping. Well did I receive a surprise when I received from FED-EX CANADA an Bill Payment for various import charges and fees associated with my purchases. One invoice from FED-EX CANADA dated OCTOBER 15, 2020 in the amount of $55.38, which I paid immediately. I contacted CHIC SOUL providing all the information necessary, but that wasn't good enough they wanted me to scan the invoice, upload a copy to their attention. I wasn't able to do that, as I had a number of medical issues that required my attention. On December 30, 2020 would you believe I received a 2nd bill payment notice from FED-EX CANADA regarding another order that I received from CHIC SOUL of a purchase on August 20, 2020. The amount of the fees, import charges, etc. etc. totaled $65.17 which I paid to FED-EX CANADA on December 30, 2020 the same day I received the invoice from FED-EX CANADA. CHIC SOUL doesn't tell Canadians that there are hidden fees involved when they use an outside courier or add these extra import fees when you check out the items in your cart. No, we have to receive notifications from the various couriers by snail mail months following our purchases. Sad on top of the USA high exchange rate and now these added import fees etc. are added on at a later date. So I paid between (2) invoices from FED-EX CANADA a total of $ 120.55. This is robbery and I should be refunded accordingly. SO PLEASE BE AWARE ALL CANADIANS ORDERING FROM THIS COMPANY. BEAWARE OF THE ADDITIONAL SHIPPING CHARGES DOWN THE ROAD long after you have made the purchases.

The quality of their clothes ALL MADE IN CHINA is the worst I have ever encountered. Their clothes are illegally sold because there are no tags indicating where it was made the fabric or care instructions. I wash my dresses shirts in woolite and cold water and air dry. I always wash my clothes before I wear them. All 4 dresses shrunk! They now are the size of a shirt. Chic soul will not refund or exchange PERIOD, I was told it’s my fault for washing them wrong. When o pointed out no care instructions were sent they told me too bad it’s my responsibility to log on and look them up. So I did look up the care instructions. They were identical to what I did except the care instructions indicated you could dry on low which I didn’t do. Soul Chic ignored my emails and messages. BE WARNED!!

The clothes are expensive and look like they were made in a sweat shop. I put a review on their page stating this exact review and they deleted it. This company is a scam! The clothes look amazing and chic online but garbage in person. Please save your money and shop somewhere else!

Received as a gift and were too large. Tried to return. Rep was rude. Wanted to return and get $ back on card it was purchased on. They showes me where in microscopic letters they onlynreturn in store credits. NEVER ORDER FROM HERE.

This Company does not care about Customer Service. I received a pair of shoes that were damaged and they wouldn’t refund my money. They sent me a gift card instead. I’m not even a plus size I’m a size 8. Very disappointed!

I received a bill from Fedex today for customs duty in the amount of $80 on an order that was $165. This is ridiculous and nowhere was I informed that there would be duty on top of the order. I will never order from this company again and recommend you seriously review the details of your shipment and ask them if there is duty before ordering... unless you’d like to pay way too much for the product. One top was a very strange fabric as well. Not a happy customer

Clothes are VERY cheaply made, paid $50 for a sweater that looks like it will fall apart in the first wash. SAVE YOUR MONEY. Clothes look so cute on site but don’t bother find somewhere else.

The clothes look so cute on their website! They are so expensive so I just window shopped for a long time. I finally ordered the clothes and it regret it! They are soooo cheap made! Literally something you'd expect from a China company! They offer no refunds at all and nothing if you purchased on sale items! SAVE YOUR MONEY!