There was too much work for check out. It didn't recognize my address and then it forced me to use gpay which is fine but now my old address is on the package not the one I put in that I live at. I really need this dress to come to my house I have a wedding in a few weeks to attend and its annoying. I hope the email is sent will have it mailed ti my proper address
Response from ChicsewMay 20, 2026
We are very sorry for the inconvenience caused. We have already contacted the technicians to resolve this issue.
CA
customerElizabeth A P.
good communication
good communication
NJ
Nilda J R.
I thought
I thought, I had the right size, but that wasn’t the case. Here in US I’m a size 12. Unfortunately per this chicsew I’m using a bigger size than I originally thought, which put my self’s team down because I have lost over 80 pounds and it doesn’t show with this dress.
RU
Ruta
Lovely colour and material, quality not so much
I recently purchased a dress from Chicsew and while there were some positives, overall, I was disappointed with the quality and craftsmanship.
The dress looks nice and the color is lovely, just as advertised. Moving onto the material, fabric is quite thick, which gives the dress a good structure, though it might be a bit heavier than expected.
However, there were quite a few cons. Zipper keeps getting stuck, making it very difficult to zip up. This is quite frustrating and makes me worry that the zipper might break on the special day. Furthermore, one of the spaghetti straps snapped off the first time I tried the dress on. This is very disappointing and means I now have to pay for alterations out of pocket.
Lastly, the clothing tag was sewn on the front of the dress, rather than on the back as is standard. This is a minor issue, but still, it seems like a very strange idea or a careless mistake.
Overall, while the dress is visually appealing, the quality issues make it hard to recommend. I hope you will address these concerns in the future, as their designs do have potential.
KA
Kay
A solid 3/5…
The dresses themselves were absolutely beautiful for the purpose needed however, they did not hold up with the alterations at all. Between the alternations and the dress, everything started falling apart the more we were in the dress.
Response from ChicsewNov 27, 2023
Hello Kyrah
Thanks for your reviews.
Actually the dress can be altered if error is less than 2'', there are seam allowance in both side of dress, we need to find a balance between comfort and modifiability, if there are too much seam allowance, it will not dress not so comfortable.
I hope you can contact us firstly at any time if you need more help, because we didn't get any feedback from you when dresses were delivered, our service email is [email protected].
Thank you once again for choosing Chicsew for your bridesmaid dress.
Warm regards,
Jane
Sales Manager
DB
Dissatisfied B.
Dress needed substantial altering
Dress needed substantial altering. One of the sleeves had to be completely removed because it was too small. THE DRESS FITS according to my measurements (I used the sizing guidelines on the site) but it needed a professional touch to make it look more flattering because an entire sleeve had to be removed. Though a lovely dress, it required additional alterations that were not anticipated because it was designed to have two sleeves but ONE SLEEVE WAS TOO SMALL FOR ITS INTENDED PURPOSE (fitting over my arm). Again, I’m emphasizing the dress fits because the seller’s response to my review implies that I’m not actually a size 4. That’s not the issue. I am a size 4 and I acknowledged in my original review that the dress fits according to my measurements.
Also, it arrived rolled up in plastic…For the amount of money I paid there’s no reason to justify such careless packaging.
Response from ChicsewSep 19, 2023
Hello Tristen
This is a standard size US4 dress, all measurements are US4, so it can't flatter if you are not really in US4, basis on such condtion, we usually suggest you to alter in your local shop, we will provide partial refund for you to fix dress, we will use biodegradable corn fiber packaging soon.
Thanks
Jane
CL
Chassity L.
The dress is not true to size the whole…
The dress is not true to size the whole wedding party dresses have to be altered and your policy to get dresses altered is too short
ND
Nadirah D.
I find their return policy unfair.
I find their return policy unfair.
For my wedding, 3 of my bridesmaids ordered from their site and I received a call from one who ordered a plus size dress and she told me that she does not have the option to receive a refund if needed. I find that to be very discriminatory because everyone else can receive a refund but her just because she is bigger? I don't understand why a company can't resale a bigger size as if there aren't other plus size women in this world (especially if there aren't alterations being requested).
For fairness and equality, I believe that plus size women should have the same rights to return a dress just like standard size women. I ask that the company review and consider to change that rule because it's not right. Thank you!
Response from ChicsewAug 13, 2022
Thanks for your review.
According to our 13 years experience of making dresses in this industry, the return rate is very high for plus size dresses, return rate is over 70% for mermaid style, for plus size girls, some one have big waist, the others have big hip or butt, in most time, plus size standard size dresses can't fit well, so buyers have to return them back and reorder a new custom made dress again, it not only waste their time, but also take them extra cost to send dress back, as wedding is so important, if time may not enough, that would be the biggest disaster. To seller, basis on such high return rate, we will be closed soon, but we need live. 3, Even plus size dress can't fit well, we still provide additional assistance and help, we offer a limited alterations reimbursement for all dresses.
The purpose of this return policy is to encourage buyers to provide correct measurements and saving them time, money and reducing return rates.
Best Regards
Jane