Leslie F.
The Dresses are well made but i will never take a chance an order from them ever again.
The Dresses are well made but i will never order from them again. I ordered in August for my wedding in October. They shipped the dresses in two shipments asking to try them on and see if they fit. I should have known then that it would be an issue. I ended up asking them to go up a size on the dresses. When i received the next order a month later one of them was still too small. I emailed them and let them no but due to it being close to time and i got no response for 3 days. i reorder the dress and did a rush shipping and paid 60.99 to ensure the dress would be here on time just in case we had to make adjustments because all of the dresses had to be cut off because they were extremely to long. I didn't receive the dress by October 1st which is the date i told them i needed it. They told me because the dress was plus size i couldn't return it. How discriminating is that? I got the dress on October 2nd and they will not allow me to return the first dress that was too small and then i got the second one in late and now i have2 dresses that i can't use that has cost me almost 300.00 and has reined my wedding. i will never purchase from them again. Be advised that this company has the worst customer service ever and is out of the country and this makes it easier for them to do bad business with the United States.
Response from ChicsewOct 13, 2026
Dear customer, We sincerely regret your unpleasant experience. We shipped partial dresses for your bridesmaids to try on, and responded within 48h. Our website clearly states US16+ mermaid styles are non-returnable due to high return rates. This rule aims to help customers avoid loss and is not discriminatory. Your dress was delivered on Oct 2 within our promised timeline. You only shared your wedding was in October and did not specify a Oct 1 deadline. For your reorder, we waived the $35 rush fee, offered a 20% discount and processed price difference refund for you. All our terms are posted online prior to purchase. We hope we can find a way to resolve this together.




