Chicago TribuneReviews of chicagotribune.com

The experience wasn't necessarily bad, but it wasn't as smooth as I had hoped. A little more attention to communication, timing, and organization would have made a noticeable difference.

signed up just to leave this review because I've been a subscriber to the Chicago Tribune for a long time, and my recent experiences have left me disappointed. When I went to renew my subscription, I noticed that the prices just don't make sense anymore. Compared to the service I used to receive, the current pricing feels way too high. The customer service is also nearly impossible to reach. My attempts to get in touch have either taken forever or I've ended up without any response. Additionally, I'm experiencing frequent access issues with the digital content. Some articles just won’t load or display correctly, which is frustrating. Overall, the Chicago Tribune used to be a great newspaper, but its current state has me worried. Unless something improves, I’m seriously considering canceling my subscription.

The Chicago Tribune is the only account that I have that does not allow me to see my billing details. What I am paying for? A post card in the US Mail tells me how much my next bill will be, but no details. This month, no post card, just an $87 charge to my bank account, an $18 increase from that last bill, no explanation. A call to customer service (why can't US corps hire American citizens) gives me no explanation other than they will send me the post card. An attempt to stop the Sunday print edition involves a run-around and a vow that my bill will now be "$25.87 for 3 months plus one week". I have no idea what I will get on Sunday. This newspaper was once one of US's top paper, but they got rid of all the columnists and deleted many features. What a sorry come down!