Chicago TribuneReviews of chicagotribune.com

The digital edition was designed and engineered by a committee of protomolecules.

Can't cancel subscription online. Long phone wait time to cancel over the phone. Customer service rep doesn't speak English well enough to process cancellation. Treat you like a prisoner and keep offering discounted deal for you to stay multiple times. Refused to send email confirming cancellation. They made cancellation process painful and time consuming on purpose. I hate them.

I signed up for the paper 2 1/2 weeks ago. I still have not receive a paper. I have called multiple times and they assurred me I would have it the next day. Dont think customer service is in the area. On top that I get popups on my computer constantanly and emails i do not want. They were able to charge me immediately and take my money. So, they figured that part out.

The Chicago Tribune offered a small subscription fee for a 1 year subscription to the e-edition of their newspaper after which they would auto-renew at a monthly cost of $20 per month. I must have taken advantage of that offer and then forgot it existed. I never used it and then without notification just started getting billed. I didn't catch it until the 3rd month. This entire campaign is a desperate money grab by this dishonest news organization. They know exactly who logs in to read their news and they are counting on regular people to forget about subscriptions. I am concerned there are many others being taken advantage of.

Canceled my mom's paper several times & the Chicago tribune continued to bill her. After about a year I just canceled my mom’s credit card, it was the only way to stop these charges. Then they send us to collections. These are predatory practices against seniors.

I have tried for six weeks to have the Chicago Tribune newspaper include their shopping ads with their delivered, Wednesday paper. My request to have this corrected has fallen each week on deaf ears. I have also had supervisors guarantee to me redelivery of a COMPLETE paper. They both have had to "eat crow" when the problem has not at all ever been corrected. I cannot believe that the Trib has allowed this to continue with NO effort to correct it by now!

Feedback Difficult to cancel online Can not reach a person via phone line  Exceeding expense Poor or No customer service

I would pay for 6 months and there was wording that it might be reduced because of "special issues". Those "special issues" meant I was only paying for three months. As soon as i called to complain, they reimbursed me for that crap, only to proceed to do it again. I called and cancelled my subscription. They confirmed I was paid up through September 14th. I stopped getting the paper delivered after September 14th, which was fine, but then a collection company sent me a notice that I owed them money, which I did not! This is a great newspaper with very shady, borderline illegal, business practices.