Chicago TribuneReviews of chicagotribune.com

The Chicago Tribune changed our billing for electronic addition without our consent in violation of their contract terms. We have asked them to correct our billing and issue a refund. Our requests have been ignored. We have asked that they place our complaint in arbitration and still we are ignored. We are required to arbitrate before we can file a lawsuit against them. A lawsuit obviously has its issues, and we were hoping they would deal with us in a reasonable manner. We have been left stranded by their actions.

We ordered digital copy only. The Chicago Tribune billing terms required that they notify us if they planned to change our monthly subscription fee. We have reviewed our records, and we never received a single notice of change to either our subscription price or billing cycle (monthly, quarterly, semiannual etc.). The tribune changed our monthly subscription price multiple times, mostly by increasing it, and sometimes by decreasing the pricing. A few times they changed the pricing from monthly to semiannual to quarterly and back to monthly. From our calculations, the Tribune owes us hundreds of dollars. We have attempted dozens of times to reach their billing people in the States, corporate people, news people and even persons at their corporate parent In Colorado by phone and email. The only people we can reach regarding the billing errors are offshore, and they are extremely limited in their powers to correct things. The last month they were able to charge our credit card was April 2023. We have since removed the auto pay from the account.

Terrible customer service on phone and for printed paper delivery. Their customer service phone system is antiquated - it does not respond to either voice or touch-tone commands. I have to wait through all menu options for a live agent. My paper has it's missed delivery 5 times since June; I reported it each time but no use. My neighbor is receiving their Sunday tribune but not me.