Andrew
Support was no help at all
Support was no help at all. Having trouble with moving a pre-existing world on to their servers. Asked if I’d used an ftp for file transfer and if all transfers were successful. They were. From there they just threw their hands up “we don’t know.” This after hours, and at times days between support answers, even during the week. Sincerely wish I hadn’t paid ahead of time as now I’m stuck with a server that we can’t use. With support that is useless.
Response from ChicagoServers.coFeb 8, 2025
Hey Andrew, Reviewing the request, it seems our team did what they could to sort this out, even after researching and troubleshooting which is what did take a few days. Sometimes these longer running issues take some time to sort out because Palworld still has such a large number of documented bugs. We did provide you with an update when you asked and perhaps a sooner one would have been more helpful to you. Unfortunately it's difficult to warranty customer-provided files at times and guarantee compatibility with files that are being provided from old hosts, etc. The majority of the time world imports work just fine, but sometimes the server will just not take the files in some rare cases and this seems to be one of those occasions. We appreciate you getting back to us via email and taking advantage of the full refund offer we gave you (outside of our policy window). We promptly processed the refund in full following your reply in an attempt to do what we can do make this right for you. We don't want anyone feeling stuck with us, or anyone else, and if the service isn't a good match we will always do what we can to correct the situation. Best of luck with your future hosts!