Derek C.
50/50 - Product v.s. Service.
If your customers know airbrushes, equipment and supplies, and know what they are ordering, your site and service is good. Pricing Good. If your don't know airbrushes, what you may or may not need, your customer service is absolutely terrible. I mean, I have never experienced worse. I called 8 times, 3 time I waited longer than 15 minutes on the phone, to ask about a bottle attachment compatibility and received no information. I know, this is simple a simple thing. I should have been the responsible customer, and called the manufacturer or looked on youtube. And, I received no response and no call back....EVER! Not even a "whoops", "We are so sorry, we are soo busy, and we are so sorry that we missed the opportunity to help you".....NOTHING.



