Chicago Airbrush SupplyReviews of chicagoairbrushsupply.com

I did not like.

I ordered an Iwata starter kit from Chicago Airbrush Supply as well as a couple of accessories. They notified me the same day that they didn't have the compressor in stock and that it would be shipping from Iwata. The airbrush itself and my accessories shipped within a day or so and arrived within the week. My problem started with the accessories. I ordered an extra cup & lid system (fine) and a lid for the cup the brush came with. Well, it turned out there was a mistake on their website, so I thought the airbrush came with a 1/4 oz cup when it actually came with a 1/8 oz cup. Based on the information on the website I'd ordered the 1/4 oz lid, which naturally didn't fit. Before I noticed the error on the website, I called them up to tell them my lid wasn't working/did't fit and the guy who answered just didn't really want to hear what I had to say and told me to call the manufacturer (like he just assumed I had a defective product - I don't, I have the wrong product). While I had him on the line, I asked about how long I should expect it to take for the compressor to arrive, again he referred me to Iwata and said I could ask them that when I called about the cup. I shrugged it off thinking I'd gotten the fulfillment guy who really didn't know the answers, so after I got off the line I did some poking around and realized what the problem was. I sent CAS an email explaining it and with a picture. No answer. So I called again and left a voicemail. No answer. So I emailed again. No answer. So I sent a message through their website. No answer. So I just called again and their voicemail box is full. Clearly, I am not the only one having a problem. This is disappointing because their prices are competitive and I like supporting small businesses, but this has been really frustrating. This should be an easy fix. Incidentally, about a week after I placed my order I called Iwata for a status update. The woman I spoke to was really helpful. They did have my order, but the compressors are back-ordered. Iwata is expecting a shipment early this week and told me to call back on Friday to see if my unit has shipped yet. Glad I called otherwise I'd have been sitting here wondering if my unit was walking from Oregon to New York.

Great overall service, ships fast. Until I had an item which I paid for but did not receive and still haven't gotten a refund after calling twice, guy on the phone didn't really seem to care that's probably why I haven't seen a refund. Probably wont order from them again.

If your customers know airbrushes, equipment and supplies, and know what they are ordering, your site and service is good. Pricing Good. If your don't know airbrushes, what you may or may not need, your customer service is absolutely terrible. I mean, I have never experienced worse. I called 8 times, 3 time I waited longer than 15 minutes on the phone, to ask about a bottle attachment compatibility and received no information. I know, this is simple a simple thing. I should have been the responsible customer, and called the manufacturer or looked on youtube. And, I received no response and no call back....EVER! Not even a "whoops", "We are so sorry, we are soo busy, and we are so sorry that we missed the opportunity to help you".....NOTHING.

I was sent a airbrush needle that was not what was ordered or what was labeled on the package. The needle does not work with my airbursh as it is not the right size. Just spent 14.11 plus shipping for nothing.