ChemPointReviews of chempoint.com

Their service is good... as long as you don't need to engage with a real person. I requested a copy of their NACD certificate in OCTOBER 2018 and again on 10 April, 2019... and I'm still waiting for someone (anyone!) to respond.

Working with a distribution email group and not a dedicated CSR can be frustrating at times and does not allow for SRM and the build or improvement of supplier relations. Not super critical, and overall service has been satisfactory.

Chempoint has been a supplier to us of lubricants we use in our wire manufacturing process. The ordering, shipping and delivery process is painless. I get a good price and excellent service. Good job, Chempoint.

Have learned the Vendor Certifications received do not trace to our purchase order number, We need better lot traceability on the Momentive LSR materials

Good to work with

Very prompt order entry and acknowledgement. Everything exactly as requested with quick shipment of first release. Thanks-

ONE OF OUR PURCHASE ORDERS WAS SENT IN FOR PAYMENT AND DID NOT REFERENCE THE PURCHASE ORDER. THE INVOICES ALSO WAS NOT SENT TO THE CORRECT DEPARTMENT. CONSEQUENTLY CHEMPOINT PUT US ON CREDIT HOLD. WENH I CALLED TO FOLLOW UP ON PAST DUE ORDER THATS WHEN I FOUND OUT ABOUT THIS PROBLEM. I THEN PAID WITH A CREDIT CARD TO CLEAR OUR OUTSTANDING BALANCE AND ASKED IF OUR ORDER COULD BE EXPEDITED, THEN WAS TOLD THJAT THE SALESREP FOR CHEMPOINT WOULD HAVE TO AUTHORIZE IT***WHAT**CONTACTED THE SALESREP AND ASKED HIM TO HELP US RELEASE THE ORDER, THEN CAME TO FIND OUT IT ALREADY SHIPPED. ALL THIS TIME OUR DEDICATED CUSTOMER WAS WITHOUT THE GREASE NEEDED. HE THEN CONTACTED ANOTHER CUSTOMER TO BORROW SOME TUBES OF GREASE TO GET OUR CUSTOMER GOING. THAT WAS A PLUS....

Great team of competent personnel responding promptly.