Chemical GuysReviews of chemicalguys.com

Had a pleasant experience today with Cam at the Pickering 1652 Bayly St location. He did everything right and I've regained the best of confidence in their products; Purely because of Cam's excellent service. Thanks Cam

This product is not worth the money spent on it.

Ordered several products. Only received some. Some did not come in box. No explanation from chemical guys by email or by any means. I was charged for ALL the products ordered. I will not order from CG again. Packing slip in box did NOT show what all I ordered.

I purchased the "Leather Cleaner pH Balanced Superior Cleaner" by Chemical Guys. It's terrible!! I followed the directions and it lifted NOTHING out of my obviously dirty leather piece. Then I sprayed directly onto the leather piece and waited a minute or two to see if that would be effective and still - nothing! To be sure, I used another leather cleaner I had on hand that I use for cleaning my horse saddle. I used it side-by-side with the Chemical Guy solution and in comparison my saddle cleaner lifted alot of dirt off ... and with no effort! So, now I know for sure that Chemical Guys leather cleaner is a brand that misleads consumers and I'll nevwr buy they're product again. Wish I could leave a picture of my cleaning test to show the evidence to other potential customers before they waste their time, money and effort as I did. I want my money back!!

REVIEW FOR CHEMICAL GUYS DECON IRON REMOVER. Used on automobiles, primarily for removing metal particles in the finish and wheels. I purchased this product directly from vendor. Applied it 4 times to one wheel using the instructions they provided on the label. The product removed about half of the metal contaminents. I did not plan on using up 4 hours of my day to clean my wheels. I do not recommend this product, and I will try a competing product the next time. BTW: There is an Asian guy on YouTube hawking this product. Problem for his review is that the tires and wheels look brand new. So he's really shooting fish in a barrel. I would like to see a review of this product using really neglected wheels. Once again: not recommended.

The products are too strong. Their all purpose cleaner ruined the plastic gauge cluster on my Honda Fit. I have to get it replaced now

Horrible customer service. Or should I saw NO customer service. They don’t answer inquiries. I emailed them about 3 weeks ago now, sent a follow up about a week and a half ago, and yet another yesterday. Unbelievable that I even had to send a follow up to begin with when I’m trying to buy a large number of their products but just need help with something, let alone 2 follow-ups now?!?! So beyond frustrating it’s ridiculous. At this point I’m assuming I’ll just never hear back from them at all. Despicable.

I wish I would have known about the customer service as I was STRUGGLING to maneuver the chaotic website. UNBELIEVABLE if I didn’t want to lose my first time 20% discount I would have just given up. You can’t get back to shopping to add to your order, they apply delivery charges or free on amount AFTER your discount, so I tried to go back to order more, an hour later and much frustration I finally put my order in. I now fear all the horror stories I read about the customer service and the complaints already filed against them. I guess if you want their products easily you should just go to Walmart. No one should have to work as hard as I did to do business with them.