cheeselovershop.com Reviews | Read Customer Reviews of cheeselovershop.com

cheeselovershop.com Reviews | Read Customer Reviews of cheeselovershop.com

cheeselovershop.com reviews

Showing 17 reviews with 1 star · Clear filters

Adam L.
Jul 18, 2024
My cheese was never delivered.
My cheese was never delivered.
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Carolyn F.
Apr 23, 2024
The alouette Brie cheese should have…
The alouette Brie cheese should have some consistency. All but one of the containers were very liquidy. I won’t be ordering it again, even though I love the cheese.
Response from cheeselovershop.comMay 15, 2024
Hi Carolyn - thank you for taking the time to write a review. We will be reaching out to you directly to address your concerns. Many thanks, Sebastien
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Nataliya
Aug 3, 2023
You won't get what you order.
First, it arrived 3 days late after I paid for a 1 day expedited shipping. Then, an item was missing in the package. Lastly, it looked nothing like the product I ordered. Won't recommend.
Response from cheeselovershop.comAug 3, 2023
Hi Natalya - thank you for sharing your experience with us and we are sorry you feel disappointed. We received your order at 7:30PM on 7/25 and was queued in the line. It was shipped on 7/27 overnight and you received it on 7/28 a 3:40PM. If your expectation was to receive the cheese on 7.26 it was absolutely impossible for us to meet that deadline since FedEx comes at 3PM everyday. If an item was missing, a quick email would have been enough to find an amicable solution (refunding the value of the item). As far as nothing look like the product you ordered I am not sure how to take this one. You ordered the Taste Lovely Keto kit with a full description of the content including the following message: Please note: This is a collection of gourmet cheeses carefully selected to be presented together on a cheese board; however, it is not delivered in a gift box nor with a cheese board or basket .I will follow up on the missing item by email. Thank you - Sebastien
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Meri W.
Jul 31, 2023
Warm cheese poor packaging, no responce
Ordered 100 dollars of cheese and I was home when it was delivered and it was poorly packaged and all of the cheese was 70 degrees F or warmer. I have tried to contact you with no responce ....
Response from cheeselovershop.comJul 31, 2023
Meri Hi - sorry to hear about the issue with the delivery. We have not received any email in regards to your problem. I will reach out so we can send you a replacement asap. Sorry about the trouble! Sebastien
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Bradley S.
Jul 15, 2023
Sent as a gift
Sent as a gift. Everything was warm. Had to throw away. Will not order again.
Response from cheeselovershop.comJul 15, 2023
Hi Bradley - Sorry to hear the less than satisfactory experience. We will reach out to you privately to discuss resolution and we will make it right by you. Thank you - Sebastien
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Paula O.
Mar 1, 2023
I tried to get help
I tried to get help. Left 2 messages. You never returned my calls. I accidentally switched the giver and the receiver. You never answered my calls or my emails. Kathy Ps I won’t order from you again.
Response from cheeselovershop.comMar 1, 2023
Hello Paula - sorry we have missed your call. We specifically request to WhatsApp us or to email us. We are not always next to our phones and cannot always answers. We were at the "Salon International de l'Agriculture" in France cheering up some of our cheeses. However, after double checking we can also confirm we have not received any emails from you? We are happy to find a solution that will satisfy you. If you wish so please send us an email and we will take it from there. Warmly - Sebastien
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Michael T.
Dec 12, 2022
Did not expect 40 pieces if cheese…
Did not expect 40 pieces if cheese dumped in a plastic garbage bag. No platter for the arrangements. Some vague directions. As a single man, i was looking for a complete setup so i could just give it to the people intended. This is my last purchase here. Thank you
Response from cheeselovershop.comDec 12, 2022
Dear Michael - so very sorry to read your feedback. While we aim to have a 100% customer satisfaction, we clearly missed the mark with you. For what is worth we clearly stipulate we are not shipping cheeseboard or gif basket on each of our kit offering: Please note: This is a collection of gourmet cheeses carefully selected to be presented together on a cheese board; however, it is not delivered in a gift box nor with a cheese board or basket. We have carefully selected each component of the shipping box to be recyclable and sustainable - yet we do not have any garbage bag in our repertoire. We do offer solutions, with full video on how to present, but you chose other options. We are sorry to see you go - food is meant to bring joy, and create memories. We still do hope you will have an epic holiday season and if you have any suggestion to make our information more visible, we are always happy to create better experience. With much warmth - Sebastien
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Allyson Mac Murtrie S.
May 10, 2022
First time ordering...
First time ordering.... Never recieved it. Paid for it and nothing.
Response from cheeselovershop.comMay 10, 2022
Hi Allyson - we can only sympathize as this is not an ideal situation. Once we received your note yesterday we started a trace request with FedEx since your box shows as delivered. We understand you do not want to have to deal with this and we want to make sure we are taking all the proper steps to resolve this. We have emailed you with options to move forward in solving with a goal to make it satisfactory. Looking forward to hearing from you. With much warmth - Sebastien
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