CheerbleReviews of cheerble.com

Our Cheerble ball was marked as delivered, but it did not arrive at our apartment. Within 24 hours of reaching out to customer support, they found the cause of the issue, and immediately went to work rectifying the situation. They are trying to locate my original package, and have even sent a new one in the mail just incase. Can't wait for it to arrive!

The entire experience had been positive from start to finish. The product I purchased arrived quickly. When I had to reach out to customer service for reasons outside of their control (local delivery service), the response was also rapid (within the hour) and most helpful. The product itself, the Cheerble interactive mini ball, looks and works exactly as described. I'm now considering buying the cat litter scoop as well. Totally recommend.

Edit 2: the replacement ball arrived today and it's working perfectly, so I'm changing my rating to 5 stars. Thank you Cheerble for your trust and for the comb as well. My cat is very happy and chasing the Ice ball throughout the room as I'm writing this edit. Edit after seeing Cheerble's answer: I did as you said and just submitted a ticket. If you could indeed send me another Ice-cream ball that's working properly that would be perfect, thank you. (Could you please check if it's working before sending it?) If you give me an email adress where I can send you a file via WeTransfer, I will be able to show you a video I made, proving the ice-cream ball wasn't working at all, despite being fully charged according to the green light. I ordered a second ball from Cheerble in October (Halloween sale). The first one was still working fine but I wanted to gift my cat a different one for Christmas. Well: that second ball turned out to be defective, it didn't work at all. No return/refund was possible, as I've been told by the customer service team when I contacted them (as soon as I realized there was a problem): "outside the refund window". They offered me to... place a new order! As if I felt like throwing away even more money...! The ball ended up in the dumpster (no refund, no return possible = no reason to keep it). I guess it's partly my fault: I shouldn't have waited till Christmas before checking if it worked; it's definitely a bad idea to blindly trust any company just because a previous purchase went well. I won't be buying anything from that website again: the products are too expensive for taking any chances and I definitely don't have enough money to keep wasting it on things that might or might not work. If you purchase anything from Cheerble please make sure the product is working properly AS SOON AS YOU RECEIVE IT. Even if it's meant to be a gift for someone else's pet: open it, put the USB charger in it, try it. So you won't have the very disappointing experience I had.

There was a problem when the delivery of my item but the after sales service did not hesitate at all to send me a new one as soon as possible. I am waiting for this one and am looking forward to playing with my cats. I was able to see it at a friend's house and clearly the product is quality and well thought out. Her cat is crazy about it. I hope mine will too.

The product I purchased (KittySpring water bowl) was actually exactly like pictured and worked wonderfully. The website is also very well designed where once I purchased the item, it was very easy to keep track of my item and see where it was at all times. Also if customer service is emailed, they would write back in a prompt manner.

Great toy that will keep your dog entertained.

I purchased the Cheerble Ball online. My parents have an overweight cat and this was a great toy for him to engage with for some exercise. Good quick shipping and communication around this.

I ordered the board game for my cats and the wicked ball for my dogs. They are all obsessed with their toys! I thought my shy dog might be scared of the ball, but he absolutely loves it and goes crazy every time I get it out and turn it on. The cats love napping and playing with their board game and ball! Great job cheerble and thank you!