CheckrCheckr’s mission is to build a fairer future by improving understanding of the past. Our platform makes it easy for thousands of customers to hire millions of people every year. Using Checkr’s advanced background check technology, companies of all sizes can better understand the dynamics of the changing workforce, bring transparency and fairness to their hiring, and ultimately build a better future for workers.Find out more about Checkr at www.checkr.com.
Checkr (checkr.com) has 1,008 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Claim this listingInternet & Software · El Monte, California
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Showing 431 reviews with 1 star · Clear filters
Connie W.
Background check should be done by the emplyer
Response from CheckrJun 8, 2026
Hi Connie, I'm sorry to hear you had that experience. I'd love to learn more about what you were expecting and make sure we get you pointed in the right direction. I'm going to send you a private message through Trustpilot right now. Tony, Checkr Support
Jesse J.
Door dash uses this background check but I don't even remember giving DD permission. Regardless, my background check came through and it showed inaccurate information. I'm currently disputing it. It's funny to me because I was simultaneously getting a background check from another job which is directly through the state I'm in and connected to the national database. This very detailed report didn't show the information from checkr. It claimed I had a misdemeanor in a state I didn't even live in and if the background actually looked, it would easily see this couldn't even be possible. The misdemeanor was for expired plates. So how do I have expired plates in a state I didn't even live in. Doesn't make any sense. I don't trust this background check
Response from CheckrJun 8, 2026
I'm sorry to hear about your experience, Jesse. Disputing information you believe is inaccurate is absolutely the right step, and I want to make sure that process gets the attention it deserves. I'm going to send you a private message through Trustpilot right now. Tony, Checkr Support
Lisa L.
It’s way too expensive and if you’re doing it on yourself it should be free.
Response from CheckrJun 4, 2026
Sorry to hear the cost felt frustrating. Background check fees can vary depending on what's included and how the check is ordered, and I'm happy to explain more. I'm going to send you a private message through Trustpilot so I can assist. Damien S
Alec S.
Suspended my report for no reason, asked support what to do after 5 days or so, they told me to wait 2-3 more days, nothing happened.
Response from CheckrJun 4, 2026
A suspended report with no resolution isn't okay. We want to look into what's going on. Our team is going to reach out to you directly to ensure we get you the information needed to get your background moving forward. Damien S.
Chuck F.
Difficult site to navigate and ends up freezing. Too difficult and time consuming to use Go ahead and delete my review if you want. I will reach out to person who asked me to submit a reference how difficult it is to work with you. I received you email asking for a reference, I went through step one, had a great reference prepared for step two, but it wanted me to skip to step three and charge me. I also did not like using the QR code and sending you a picture of my DL, which I did because it was important to me to give her a reference. But then it wanted the back side of my ID and when I tried your system froze up. I have given many references using various portals with success. But yours is a mess and invasive. Chuck Florian
Response from CheckrJun 2, 2026
Sorry to hear you ran into that. Technical issues like freezing can sometimes be tied to the browser or device being used, but that shouldn't make the process harder. I'm going to send you a private message through Trustpilot so we can figure out what's going on. Damien S
Haroun K.
Report took 5 weeks and is still pending without any actions, when asked to talk to support they do not offer live support for “international” reports (im in Canada), when i asked to talk to a supervisor the support person just ended the conversation. If you cannot provide proper support for a country then you should not offer your services there Worst service/company i’ve ever had to deal with.
Response from CheckrJun 2, 2026
Haroun, what you experienced is not okay. It appears that your report is complete and ready to retrieve from your portal. I'm glad we were able to get things moving on our end, however I'm going to send you an email to ensure everything is fully resolved for you. Damien S.
J J.
Checkr is a joke. One check takes a literal day and another I’m looking at three weeks. Ones Uber ones DD… Why the discrepancy? The DD was supposed to be done within 3 days and now it’s turned into 3 weeks. It’s the same info. Fix your garbage process that everyone hates Checkr.
Response from CheckrJun 1, 2026
Background check turnaround times can vary between platforms based on the specific screenings each company requests, and some take longer when they're waiting on data from third-party sources. I want to dig into what's actually holding this up and get you a straight answer. I'm going to send you a private message through Trustpilot right now. Damien S.
W.JOUST
There'd be no star if that was allowed. I was verified a legit person on May 12, 2026. But asked to go through this check again. Ridiculous, I'm licensed to carry in my state w/o back to back background checks. 2nd degree on nonsense! 1st degree of nonsense after having just completed 19 days earlier, saving the info to [my] profile, I receive an "red bannered" error message stating candidate SSN is already in use. Really?! It's clearly my SSN and is in plain view. 3rd degree of nonsense is support is only via Artificial Ignorance (AI). End result is this candidate is done!
Response from CheckrJun 1, 2026
Sorry to hear about this. I want to make sure your background is processing correctly. I'm going to send you a private message through Trustpilot right now so we can get this sorted out for you. Damien S.