CheckrReviews of checkr.com

Truly the most horrible company to deal with... They earn 0-stars if possible. After my earlier review here on Trustpilot, Checkr support was quick to contact me and asked me to submit the document that I had been trying to provide them for 2 weeks. So I submitted the document, in the hope on further progress. Alas, after the initial reaction of Checkr support, I was ghosted again. I tried to contact Checkr support again via forms and telephone, but only get frustratingly stupid AI responses and voice assistants. There does not seem to be a way to get into contact with a person who can actually solve the issues on their end. @Checkr support: since you are more responsive on this forum than your own support channel: please get your process unstuck and provide a status update. Thank you.

AVOID AT ALL COST Incompetent, inefficient, unprofessional I am the HR Representative for our company. I've had nothing but problems with Checkr. 1. I created an account with them and submitted an order for a back ground check. The next day Checkr cancelled it due to needing to verify our company account. This process took a week and was 100% B.S. During this time I had a candidate waiting to be hired. Once we "cleared" their internal process of verification (including needing to see our Articles of Incorporation) they could not complete the initial background check and required I re-order it. 2. I received a bill for the background check and was charged TWICE for the one applicant. Once for the order Checkr cancelled and didn't complete and then a second charge for the re-order they required I put in. 3. To handle all this it is via chat/"help center"/email. The response time is horrendous and the request for them to fix the billing is being "reviewed" and not guaranteed for a refund.

I applied for door dash and Uber eats 2 months ago and have not heard a word from niether.. texting checker, chatting. They say they can't do anything to speed it up. UNACCEPTABLE. Wouldn't recommend to anyone

Worst customer service experience. I wanted to do a background check on a new hire.It let's you build a package or what you want done. So, I built one for $160. Then I get a bill for $414 because there is a "passthough fee" or more than the entire package I thought I was buying- so this is costing more than double what I agreed to. Be warned!!!!!!!

So wired 😳 my background check more than 2 months not finished yet

The check process has taken a very long time. Mine was initiated on 6/18 and as of 6/28 it’s still not complete. The employer I’m trying to get hired with has pushed the hire date back twice because of this.

I would give them zero stars if that were an option. Submitted my application a month ago. One employment verification still shows as pending. Every follow-up gets the same copy-paste response: "final stage." This is just a basic employment verification. Competent handling would have closed it in hours. A month later, still waiting. Either the process is broken, or someone isn't doing their job.

Unreasonably long wait time.