CheckrReviews of checkr.com

Im a candidate that an organization is running a background check on me using Checkr, Inc. After Checkr received my correct information and copy of Driver’s License, my background check is suspended due to Checkr not able to retrieve my MVR electronically. I was instructed by Zsaniece to go to my local District Office and obtain a copy of my Official Hawaii Driver’s History Record and forward that to the organization running a background check on me. The organization does not accept any information pertaining to my background check directly from me as they need it to be processed by Checkr. Checkr refuses to accept the document they requested I get myself and can no longer assist me with my issue. I’ve tried calling their so called customer support number and have been on hold for 2 hrs and 23 mins with no answer but their recording. Prior to this long wait, I tried calling and used their call back service which has been over 24 hrs with no call back. Update: I received a call back from Checkr and received the best help they could possibly provide. Come to find out, Uber has been pushing my issue to the side and I constantly get the runaround from them. When I initially reported issue to Uber, I was told it was not their responsibility. Constant back and forth, then was told my issue was escalated however closed the very next day for unknown reasons. Addressed the MVR issue again to uber, was told thats not the issue, the issue is with my insurance card. Come to find out, that was not the issue and the issue is with my MVR and its finally being escalated after a 7 days of back and forth with Uber saying its not their responsibility to deal with my MVR. Hopefully this issue will be addressed soon.

Doesn’t work. Support is terrible.

Inaccurate information on my background report. After disputing and providing proof that the information being reported was inaccurate, it still has not been fixed. Sat on the phone for over an hour trying to get the issue fixed and still nothing.

Currently on phone 55 minutes and counting,evidently they can't even afford third world or emerging country labor rates.Went through rehabilitation process and was successful in getting expungement signed and sealed by the Judge in New Jersey,I sign up for Uber to deliver and find out ChekR sent them out of date info.Cant even get an explanation,they won't pick up the phone 🤡🤡🤡🤡🤡🤡🤡🤡

I’ve being waiting for a whole month. My background check has been suspended for no reason. Doordash says they can’t do nothing about that other than waiting for Checkr. Checkr site don’t give me any explanation about why. No link to upload documents or nothing. It just says ‘suspended’ and that’s it. Calling Checkr is a waste of time. Nobody answers the phone. This really sucks. I need money or I’ll end up in the streets, and these people don’t do nothing. Horrible…

Horrible. Been charged for things that do not show up when I log into my account. Have been on hold over 1.5 hours and had to leave so I chose after an hour and a half chose to get a call back and "keep my place in line". Well I got an automated call back 5 minutes later telling me they are unable to call me back!!!! I will NEVER use this service again.

Ran a background check for an employee and agreed to $50+ fee. Got invoice for $160+ because they need to pay extra fees in NY. Shouldn't they inform the customer whether those fees are approved? The company I was doing business with before Checkr acquired them asked for approval on everything. What if there had been 10 fees? They would be charging me $1,000+ Terrible way to run a company.

What a despicable company. Advertises that your background check will be ready in 3-7 days. Try going on 5 MONTHS and they still haven't completed my report. I was trying to switch from Lyft to Uber, and mind you: they had just submitted my complete background report to Lyft 4 months earlier. Now here we are 5 months later and every time I call, I get the run around. A bunch of rubbish, blaming the court systems for being "backed up". All lies. I wish companies would quit working with other companies who treat their clients and customers like garbage. Does Checkr not realize that they're messing with people's lives? Forcing people into financial ruin because of their faulty biz practices? I guess we can all rest assured that karma always comes back around. Clean up your act, Checkr, quit acting like a rotten 4 year old. I hope you go out of business and the only thing you're left with is embarrassment and shame.