CheckrReviews of checkr.com

The German email I received from this company was horrible. I wanted to offer feedback but there is no way as an applicant to reach anybody. Replying to the email doesn't work, the chat on the webpage is not for applicants, etc. The English language was also unclear and so avoided using them and found another way with my company. I am sorry for everybody who is asked to use this company.

This company has about a one star rating. Need I say more.

The absolute worst customer service

For anybody that says its super fast well they must get paid to swy that! I don't even have a background to have a background check! Its taken two weeks and still waiting for results bunchnof bs you cant get ahold of anyone but a bot poor customer service!! Terrible company if i could hive a zero star that would be my choice

PLEASE do not use Checkr to conduct background checks with your company. I submitted two separate background checks with two different mental health companies, on October 18 and October 25. As of today, my background check is still not complete and I have been told I’m in ‘the final stages’ for the last two months. NO ONE through Checkr has been able to provide me with specific details about my report, aside from continuing to give copy and pasted or generic responses. Their new slogan is ‘would you like me to escalate this to a manager?’ Managers are only available via email and also just provide generic answers to anything you type. Checkr continues to blame the county courts saying that because of Michigan’s New Clean Slate Law, courts have either delayed or paused their processing of background reports. This is a misguided interpretation of what’s going on. WZZM13 News ran a story on them and one of the Clerks from the Kent County office states ‘name search tools are not a mandated function of the court, vendors performing background checks have several alternatives available to them to access the full information they require, so while our online tool was preferable, its modification does not prevent them (Checkr) from completing their services’. Checkr just continues to say that they are unable to complete the background check because the ‘public access website is down and we are at the mercy of the courts, when in reality the AI technology they use doesn’t allot for actual human beings to call the courts, or do in person visits, to gather up information needed to complete their checks or check in for updates. Checkr just continues to tell me to watch my portal account, which has pushed the ‘estimated’ completion date of their report back for the last two months. This has resulted in me having to push my start date back 4 times now and a substantial loss of income. I had already left my last job after signing my official contract and getting my start date. I get a call 3 days before I’m supposed to start, saying that they have to push my date back because of the incomplete background check. Meanwhile, no one from Checkr can provide me with an actual date the background check will be completed, steps they have taken to conduct alternative methods to complete my background check with this new clean slate law, or any information on my report and what specific counties they are needing information from still at this point. I finally found a number through a lawyer’s office to reach out to them via phone, and they were still just as unhelpful. One of the ladies on the phone tells me ‘we’re not allowed to give information out over the phone, or else we’d be out of compliance and I could lose my job’. An ABSOLUTE LIE. Other background vendors have given me information, after doing their verification process just like Checkr, about the status of my background report. The lawyer I have obtained has also stated that Checkr is able to see the information online for my Michigan counties, and could also pick up the phone and CALL the court clerk to obtain whatever information they needed. DO NOT let Checkr fool you into thinking it’s all someone else’s fault. The company is full of incompetent people who made HUGE mistakes in how they’ve setup their tech start up, and now are in HUGE trouble from numerous lawsuits from individuals who have lost jobs because of inaccurate information or loss of income due to inability to complete background checks.

GARBAGE and shame on Door Dash for using them for background checks. Tells me a lot about Door Dash when they use a low level company like Checkr!!!

I am still jobless because of checkr. Pulling my records of a kansas website that has been shut down. I have called kansas court of records and they provided me with a working website, gave the website to checkr and they told me they cant accept any information from me. So here i am almost a year later still having my background check pending. This is so frustrating. I dont know why they dont update their system. How are they still trying to pull records of a website that has been shut down.

This company is horrible. I have a relatively clean record and noticed an abnormality on a background check k they performed when I emailed and called multiple times before finally being able to talk to someone who could barely speak English and I was Essentially told to kick rocks.I sent at least half a dozen more emails to them trying to contact a supervisor with no response at all. Since this horrible company is what a job I applied to uses as their sole source for background checks I was not hired for a position because of checkr.