CheckrReviews of checkr.com

Response from CheckrMar 9, 2026

Thanks for sharing this, Leila — having the candidate form repeatedly wipe out what you typed (even after trying multiple browsers) is incredibly frustrating, especially when you’re trying to complete something time-sensitive. Getting stuck in a chat loop where you’re asked to restate the same issue over and over is also unacceptable. If chat is the only support option presented in that moment, it has to actually help you move forward. You’re also right to flag how alarming it is to then see a final report marked with red flags indicating the background check wasn’t completed, when the actual problem could be from the form not saving your entries. I understand why that would feel like it puts your opportunity at risk for reasons outside your control. I want to look into this personally — including what happened with the form behavior and what the chat experience showed you (and why you were directed to contact your employer with no other path forward). I’m going to send you a private message through Trustpilot to get the details I need so I can follow up with you directly. Updated March 18, 2026: We wanted to let you know that the issue you described has since been identified and fixed by our engineering team. The form was actually saving your information correctly, but a display issue was causing fields to appear blank when navigating between sections. That has been resolved. We're sorry for the frustration this caused and appreciate you sharing your experience. Tony, Checkr Support

Response from CheckrMar 3, 2026

Thanks for taking the time to leave this review, Chase. You’re right to flag this. First, it’s frustrating to hear you found Checkr “super unhelpful”—if you didn’t get anything actionable out of your experience, we didn’t deliver what you needed. Second, I understand why the cost would feel hard to justify if the results didn’t clearly add value for what you paid. And if the report didn’t surface anything meaningfully different from what you can find on your own for free, that’s a major gap in expectations vs. what you should be getting from a paid background check provider. I want to look into this personally so I can understand what product/service you used, what you were expecting to see, and what specifically felt missing. I’m going to send you a private message through Trustpilot to get the details I need so I can follow up with you directly. Tony, Checkr Support

Response from CheckrMar 2, 2026

Hi Philippe, I understand how frustrating this is, especially when you only went through Checkr because it was required for a role with a U.S. company hiring in Germany. You’re right to flag the out-of-pocket cost you paid for a criminal record document and the expectation that it would be reimbursed. Waiting **eight months** after “countless tickets” with no clear resolution is unacceptable. It’s also concerning that you’re describing repeated support contacts followed by responses that didn’t move the issue forward, and then a lack of follow-up. I understand why that would feel like you’re being passed around instead of getting a straight answer. I want to look into this personally, including what reimbursement arrangement was communicated, who was responsible for reimbursement in your case, and where the process broke down, so you’re not left stuck. I’m going to send you a private message through Trustpilot to get the details I need so I can follow up with you directly. Tony, Checkr Support

Response from CheckrMar 2, 2026

That’s frustrating — especially when you’re dealing with something time-sensitive and the system isn’t making it easy. You’re also right to flag the lack of a clear way to speak with someone when there’s an issue. If you couldn’t reach a person for help, that’s not the experience we want you to have. I want to look into this personally and understand what happened in your specific case (including what you were trying to do in the system and where you got stuck). I’m going to send you a private message through Trustpilot to get the details I need so I can follow up with you directly. Tony, Checkr Support

Response from CheckrFeb 23, 2026

Hi Steve, That’s frustrating, and you’re right to flag it. Hearing that this nearly cost you the job is unacceptable. Even when additional details are needed to complete a report, it shouldn’t feel like you’re stuck in limbo or at risk because the process isn’t clear. If the forms felt confusing or low-quality, that’s a real problem—especially when you’re trying to move quickly and accurately to keep your hiring on track. I want to look into this personally, because whether this was caused by missing information, an employer configuration, or a breakdown in how we communicated next steps, we should be able to pinpoint what happened and address it. I’m going to send you a private message through Trustpilot to get the details I need so I can follow up with you directly. Tony, Checkr Support

Response from CheckrFeb 17, 2026

You’re right to flag this. If the background check results came back with information you believe isn’t accurate, that’s unacceptable because it can have a real impact on someone’s next steps. And when customer support feels nearly impossible to reach, it leaves you with no clear way to get the issue reviewed or corrected. I want to look into this personally and understand what information you’re seeing as inaccurate, along with what happened when you tried to contact us for help. I'm going to send you a private message through Trustpilot to get the details I need so I can follow up with you directly. Tony, Checkr Support

Response from CheckrFeb 17, 2026

Thanks for sharing this, Otavio — you’re right to flag how disruptive this kind of verification experience is when you’re trying to onboard a new hire. It’s frustrating to hear that every time you replied, you were met with a different document request instead of a clear explanation of what would actually satisfy the requirement. That lack of clarity can quickly turn a straightforward verification step into unnecessary back-and-forth. You also shouldn’t have been left feeling like the process was slow and overly complicated, especially in an employer onboarding moment where speed and precision matter. Minimal, unhelpful communication on top of a poor turnaround time makes it even harder to keep hiring on track. I want to look into this personally — including what was being requested, why the requirements weren’t made clear upfront, and what led to you needing to request a refund because it became too time-consuming. I'm going to send you a private message through Trustpilot to get the details I need so I can follow up with you directly. Tony, Checkr Support

Response from CheckrFeb 12, 2026

Thanks for sharing this — I can see why you’re upset, especially after working with Checkr for four years and then experiencing such a noticeable shift in 2025–2026. Not being able to reach someone by phone when you need help is frustrating, and you’re right to flag how limiting that can feel when you’re trying to get a real answer quickly. It’s also not acceptable to feel like you’re being bounced between automated responses when what you need is clear, knowledgeable support. And hearing that the experience went from “amazing” to confusing and unhelpful over the last year tells me we missed the mark in a big way. I want to look into this personally — especially what’s happening when you try to get help, and why it felt like you couldn’t reach a real person who could actually resolve your questions. I’m going to send you a private message through Trustpilot to get the details I need so I can follow up with you directly. Damien Checkr Support